Brokerage Success Manager

About Us:

Sure, we are the largest independent brokerage in Canada, and that is pretty darn impressive, but we are more than just that.

Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004.  We obsess over agent success and are always there to provide the support and services they need to grow their business and succeed in this industry.  We continually invest in our technology and training to help our agents be more productive and efficient, allowing them the freedom and flexibility to run their businesses.

We provide a straightforward business model for our agents so they can keep their full commission, giving them certainty and more money to invest in themselves.

Our size and independence allow us to run a business that works just as well for a new agent as it does for one at the top of their career. Our strong leadership team of forward-thinking businesspeople and dedicated hard-working employees continually put their focus and attention on the agent and their business. 

Simple, Reliable, Profitable.

Description:

The Brokerage Success Manager is a critical operational leader overseeing day-to-day brokerage operations across all branch locations. Reporting to the VP, Brokerage Operations, you'll ensure operational excellence, standardized processes, and seamless alignment between head office and branches while managing and developing our Branch Admin team.  

What You'll Do

Lead Operations:  Implement new procedures, platforms, and systems; maintain documentation; manage third-party services and drive continuous operational improvement

Manage Facilities:  Oversee branch maintenance, vendor relationship and coordinate office openings, relocations and closures

Develop Your Team:  Train, mento and support Branch Administrators through regular meetings, comprehensive training programs and performance development

Enable Success:  Serve as the go-to resource for operational inquiries, manage onboarding/offboarding processes, and ensure branches have the tools and support needed to perform at their best

Drive Excellence:  Monitor operational KPIs identify improvement opportunities, and partner with cross-functional teams (Deals, Marketing, IT, Legal, HR) to deliver scalable solutions.

Talent Specs

Real estate experience considered an asset, with 3+ years of administrative or operational support experience

Minimum 3+ years of operational leadership experience, including oversight, coaching or support of administrative teams

Strong fluency in process implementation, compliance and operational structure

Ability to support consistent execution across teams from various locations

High systems and technology aptitude, with the ability to adapt quickly and support brokerage platforms and operational tools

Highly organized and detail-oriented with a strong focus on accuracy, consistency, and risk management

Excellent communication and relationship-building skills

Proactive, solutions-focused mindset and the ability to manage competing priorities and lead change

Why Work For Us?

Friendly, team culture

Competitive salary

Comprehensive Group Benefits Plan

Employee Assistance Program (EAP)

Birthday's Off

Paid Time Off

Right at Home Realty Inc. is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Qualified applicants must hold appropriate citizenship or documents permitting them to reside and work in Canada.