Broker Services Coordinator

We’re Sandbox, a mutual insurance company built on the principles of creating, learning, growing, and having fun doing it. We’ve been around for over a century now, with a focus on one thing:

Delightfully Simple Insurance.

Sandbox is inclusive, engaging, and growing incredibly fast, so working with us is actually exciting! If you’re ready for the next step in your career, join the Sandbox team!

As our Broker Services Coordinator, you’ll be the go-to expert for managing and coordinating the systems, rates, and products that support our broker services. You’ll partner with the Supervisor, Technology and teams across the organization to lead technology projects, implement system changes, provide frontline support, and ensure brokers have the tools and resources they need to succeed. Your work will directly support operational excellence, innovation, and the growth of Sandbox.

WHY YOU’LL WANT TO BUILD WITH US
Well, because Sandbox really is a sandbox — a giant playground for grown-ups who want to laugh, be creative, work dynamically, and take on new opportunities.

On top of our incredible culture and amazing people, we also offer a bunch of awesome perks, like:

Payday Perks: Competitive annual salary

Level Up: Tons of opportunities for professional development – on us

Health & Wellness: Great benefits for you and your family, like dental and health and wellness spending accounts

Vacation Goals: Annual paid vacation time, so you don’t have to put your travel dreams on hold

Best of Both Worlds: A hybrid work program, when applicable

Bonus Days: A paid, Earned Day Off (EDO) every three weeks. That’s like 17 extra vacation days a year!

Parking: Free electrified parking at our head office

Community Care: Two paid days a year to volunteer for causes that matter to you (on company time!)

Ride into the Sunset: DC pension plan, and what’s even better—we match 6% of contributions

DIVE IN AND MAKE A SPLASH EVERY DAY BY:

Analyzing, researching, designing, and documenting broker technology projects and coordinating their implementation

Determining testing requirements, developing test plans, and providing frontline support for web applications, web content, third-party vendor solutions, and broker interfaces

Leading system processing changes in consultation with the Supervisor, Technology, including identifying requirements, proposing solutions, testing, validating, and implementing changes

Coordinating, testing, and monitoring the implementation of new products and resolving operational issues with Sandbox departments and brokers

Acting as the liaison between Sandbox departments, brokers, and third-party vendors

Performing quality control checks related to iSMI and producing broker reports

Managing broker bulk changes in consultation with the Underwriting Liaison

Reviewing industry rates and coverages and assisting in determining updates to Sandbox rates and marketing strategy

Collaborating with Business Intelligence to ensure broker data supports informed decision-making

Updating and maintaining company website under the direction of the Manager, Brand

Monitoring broker-related technology trends and keeping management informed

Performing other related duties as assigned

WHAT YOU BRING TO SANDBOX:

Experience & Credentials: Minimum five (5) years’ experience in property & casualty insurance, with knowledge of data mapping, CSIO standards, and computer programming considered an asset. A CIP designation and a diploma in a computer-related discipline are definite benefits

Technical Expertise: Strong understanding of broker systems, product implementation, and data management

Project Management: Proven ability to manage multiple projects with competing deadlines while maintaining accuracy and attention to detail

Communication Skills: Excellent interpersonal, written, and verbal communication skills

Decision Making: Strong analytical and problem-solving abilities

Collaboration: Ability to work effectively across departments and with external brokers and vendors

Adaptability: Comfortable with travel and representing Sandbox in meetings, training, or vendor visits

Culture Add: Positive, collaborative, and contributes to a high-performing, inclusive organizational culture

COME OUT TO PLAY
Serious about fun? So are we. Apply Now or dive in right here!

We thank all interested candidates; however, only those considered for an interview will be contacted.