Broadband Technician

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast.  Our combination of business and residential service solutions – including home and wireless voice solutions and digital television – provide innovative solutions to our customers.  CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world.  CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Broadband Technician - Location: ST Paul, MN RCA               

Take command of your success as you deliver the future with advanced technologies! We offer exceptional paid training, an inclusive empowering work environment, state-of-the-art tools and an innovative team culture. We have the vision, ambition, and practical know-how to succeed! Do you?

Job Responsibilities:

•Service and sell our product portfolio of integrated communications services.

•Personally represent CenturyLink as a full-throttle, next-generation communications company.

•Deliver the future of voice, data, internet, entertainment, and cloud services to our customers.  

•Serve the customer at all levels. Provide the customer with the best customer service. Foster excellence in customer relationships.  

•Convey a positive, professional appearance and demeanor when communicating the company’s products and service options to our customers.  

•Make decision as to the type of repair required at the customer premise. Determine whether to repair or replace equipment as needed.

•Inspect customer premises to determine the appropriate method of installation or repair.  

•Work closely with the dispatch center for work assignments and service orders.  

•Carry out all work in the safest possible manner.  

•Be prepared and enjoy working outside in all types of weather conditions.

•Assist other technical personnel in the field when requested.

•All other duties as assigned.

Best in class customer service skills to develop strong relationships with CenturyLink customers.

•Valid driver’s license, with a satisfactory driving record.  

•Full participation and successful completion of paid classroom training.

•Willingness and drive to continually keep up with changes in broadband technology and CenturyLink product offerings.

•Strong communication skills – ability to explain technical issues to customers clearly.

•Ability to handle multiple issues simultaneously, with a positive, upbeat attitude.  

•Highly motivated technician, with a proven record of outstanding productivity.  

•Ability to analyze and troubleshoot technical and practical issues daily.

•Flexibility and ability work individual or as team as customer needs dictate.  

•Ability to demonstrate knowledge of computer operating systems to install and repair customer networking products.

•Experience within the last 5 (five) years installing, maintaining, repairing and/or testing any of the following residential or small business broadband products: high speed internet, phone lines, home theatre, wireless networks, cable TV, satellite TV, sound/audio installs, closed circuit TV, security alarm or fire alarm systems.

•Experience cabling (CAT5 or Coax) various electronic components (e.g., routers, TVs, gaming consuls, stereo systems and home entertainment systems).

No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.