Broadband Support Specialist (Baker City, OR)

We're looking for an experienced Broadband Support Specialist to join Rally Networks! The candidate must have excellent listening skills and be great with customers. The ideal candidate will demonstrate an eagerness to succeed, and will enjoy the opportunity to work in a team environment with an organization that values the rural communities we serve. This is a great chance to work for a family owned organization in the rural broadband industry.

Summary:

The Broadband Support Specialist is responsible for providing technical support to customers experiencing issues with their broadband internet service. This position requires a strong understanding of broadband technology, troubleshooting skills, and excellent customer service skills.

Responsibilities:

Answer customer phone calls and emails in a timely and professional manner

Diagnose and troubleshoot broadband internet issues

Provide technical support to customers over the phone and via remote desktop

Escalate complex issues to senior support staff

Document customer interactions and support requests

Maintain a knowledge base of broadband technology and troubleshooting procedures

Stay up-to-date on the latest broadband technologies and trends

Participate in training and development opportunities

Qualifications:

High school diploma or equivalent (minimum)

1-2 years of experience in a technical support role

Strong understanding of broadband technology and troubleshooting

Excellent customer service skills

Ability to work independently and as part of a team

Strong written and verbal communication skills

Proficiency with Google Suite

Ability to work under pressure and meet deadlines

Benefits:

Health insurance

Vision insurance

Dental insurance

401(k) (12% contributions)

Flexible schedule

Paid time off

Work Location: In person