Branded App Operations & Client Support Intern

Start date: ASAP | Internship: 6 months – University agreement required | Full-time: 40 hours | Location: Barcelona
We are bsport. The place to be!
bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Since we launched in 2019, we have already achieved the following:
We’ve built a community of over 7 million users
In December 2024 we have finalised the biggest Series B (€30 million)
Grown our team to more than 170 employees
We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!
Join us to write the next chapter of your career!
Calling all international students!
bsport is looking for a Branded App Operations & Client Support Intern to join its Branded Apps team. This role offers hands-on experience in client relations, mobile technologies, and operational processes, while providing exposure to the entrepreneurial aspects of a fast-growing startup.
At bsport, the team empowers the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Partners manage bookings, payroll, marketing, and more, streamlining operations and boosting their commercial success.
This internship is ideal for a student seeking a collaborative environment where ideas are valued, learning is encouraged, and impact is visible.
About the role:
As a Branded App Client Operations Intern, the intern will be a key point of contact for clients, guiding them through the setup of developer accounts required for their branded apps. They will support the Branded Apps team by managing client communications, tracking progress, and ensuring that every case is handled smoothly and efficiently from start to finish.
This role offers hands-on experience with personalized client interactions, structured operational workflows, and essential tools, providing valuable exposure to technology-driven processes and client support operations.
They will also collaborate with the CS and Care teams to resolve client questions, and escalate blockers when needed.
What will be your impact:
Contact and follow up with clients by email, guiding them through the steps required to set up their developer account
Personalize reminders based on each client’s situation
Answer client questions and help them understand the process of account creation and verification
Update and manage our tracking system (Notion) to ensure accurate and organized information
Join client calls when needed, especially to resolve complex questions or provide additional guidance.
Identify potential blockers and escalate them to the appropriate internal teams
Support the Branded Apps team with light operational and administrative tasks
We’re looking for a final-year or 3rd-year student ready to kick-start their career in operations and client support.
We’re looking for a Bachelor or final-year student eager to launch their career in client support, operations, and tech-driven processes. The ideal candidate:
Has excellent communication skills and a client-focused mindset
Is highly organized, detail-oriented, and proactive
Can work independently after initial training
Feels comfortable guiding clients and explaining processes clearly
Is fluent in English (additional languages such as French or Spanish are a plus)
Has a basic understanding of mobile apps (helpful but not required)
Holds a university agreement and is available full-time for 5–6 months
Diversity is one of our most valuable assets, and we are committed to fostering an inclusive environment where everyone can contribute their best work. We welcome applicants from all backgrounds, identities, and experiences to help us build a more inclusive, equitable team.
If you’re excited about this role but don’t meet every qualification, we encourage you to apply-curiosity, adaptability, and a willingness to learn are just as important to us as specific skills.
What We Offer
We believe great work comes from happy, supported people-that’s why we offer meaningful perks designed to promote balance, growth, and connection.
Attractive compensation packageCompetitive salary packages based on your experience and role.
Work-Life harmony
Hybrid model with remote days to support balance and flexibility.
Work from anywhere
Enjoy up to 15 days of remote work from abroad each year.
❤️ Private health insurance
We offer fully-funded Alan private health coverage so you can focus on what matters most.
Exclusive fitness perks
Stay active with a specially discounted DIR gym membership.
Diverse fun loving team
Multicultural colleagues, after-work events, team-building & more.
Hiring Process
Discovery Call with Talent Acquisition (15–30 min)
Interview with a team member
Interview with Chloé, Team Leader of the Customer Experience team
Please provide your CV in English.
Departments
CSM
Locations
Barcelona Tasso
Remote status
Hybrid
Employment type
Internship
Job Level
Intern

CONTACT

Daria Stoll
Talent Acquisition Specialist