Branch Manager (Lagos)

FosadConsulting

Lagos, Lagos, Nigeria permanent

Posted: August 10, 2016

Quick Summary

We are seeking a highly experienced Branch Manager to oversee day-to-day operations in Lagos, Nigeria. The ideal candidate will be responsible for managing the branch office, recruiting and training sales teams, and providing excellent customer service. The successful candidate will be a key player in the insurance industry and will be based in Lagos.

Job Description

Our client,a key player in the insurance industry is seeking to engage an experienced Branch Manager who will supervise and spearhead its key operational activities in parts of Lagos

Role:

• Administration of day to day activities in the branch
• Recruit and train the sales team for business deliverables
• Customer relations management at the Branch

Responsibilities:

• Manage the Branch office
• Set Performance Targets and Review Performance of reporting Personnel
• Business Review and Reports on performance measurements
• Manage customer service related queries and CRM activity
• Ensure continuous growth and profitability of the branch
• Renewal management of existing polices
• Business figures reconciliation
• Manage office requirements for the Branch
• Manage Budgets as per individual profit center

• Periodical reports on production, Sales Team performance to be sent to Regional Manager
• Monitor issuance of pending policies and adhere to set timelines on policy issuance
• Supervision and management all branch office related activities
• Implement Rewards and Recognition programs as and when the schemes are announced
• Implement promotional campaigns and manage deliverables as and when the management introduces the same.
• Ensure that Audit requirements and compliance are as per standards at the branch level

• 8 – 10 years’ experience
• Proven history of generating revenue
• A 1st degree in any discipline
• Insurance Qualification a must (ACIN, ACII UK)
• Previous Managerial experience

• Experience in the Insurance Industry (an advantage)
• Fluency in the Hausa Language (an advantage)
• Excellent Marketing skills
• Excellent sales and negotiation skills
• Good business acumen
• The ability to motivate and lead a team
• Initiative and enthusiasm
• Excellent communication and people skills
• Good planning and organizational skills
• The ability to work calmly under pressure

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