Branch Manager

As the industry-leading manufacturer and distributor of abrasive blasting equipment and supplies, our Houma location is critical to our overall business strategy, fueling Allredi's growth across North America. The Branch Operations Manager will play a pivotal role in ensuring the seamless execution of sales support, customer service, order fulfillment, warehousing, logistics, delivery, rental, and service operations. Work is day-shift with some evenings and weekends required to meet business goals. Comprehensive, generous benefits provided along with 3 weeks of paid-time-off annually!

RESPONSIBILITIES AND DUTIES:

Sales Support and Customer Service:

· Collaborate with the sales team to understand customer requirements and ensure the timely preparation of accurate quotations.

· Provide exceptional customer service, addressing inquiries, resolving issues, and maintaining strong relationships with clients.

· Work closely with the sales team to identify upselling and cross-selling opportunities.

Order Fulfillment:

· Oversee the end-to-end order fulfillment process, ensuring orders are processed accurately and efficiently.

· Coordinate with internal departments to ensure the timely picking, packing, and shipping of products.

· Monitor order status and address any delays or issues that may arise.

Warehousing and Logistics:

· Manage the warehouse operations, including inventory management, organization, and maintenance.

· Optimize warehouse layout and processes to enhance efficiency and minimize errors.

· Collaborate with the logistics team to coordinate inbound and outbound shipments, optimizing transportation and distribution.

Delivery and Rental:

· Supervise the delivery and rental processes, ensuring timely and safe transportation of products and equipment to customers.

· Coordinate rental equipment availability, maintenance, and returns.

· Implement measures to track and improve delivery and rental efficiency.

Service Operations:

· Oversee service operations, including maintenance and repair of equipment, ensuring quality standards are met.

· Collaborate with the technical team to schedule service appointments and ensure timely resolution of customer equipment issues.

Team Hiring and Development:

· Recruit, train, and develop a skilled and motivated operations team.

· Provide ongoing coaching and feedback to team members to enhance their performance and professional growth.

· Foster a positive and collaborative work environment that encourages teamwork and innovation.

Building Strong Customer Relationships:

· Cultivate strong relationships with key customers by understanding their needs and providing exceptional service.

· Act as a point of contact for customer escalations and ensure prompt resolution of issues.

· Collaborate with the sales team to gather customer feedback and insights for continuous improvement.

Profit and Loss Management:

· Take ownership of the branch's profit and loss performance. Drive the achievement of branch profitability goals while adhering to the annual budget

· Implement strategies to drive revenue growth and profitability, identifying opportunities for margin improvement.

· Analyze financial reports to make informed decisions that positively impact the branch's financial performance.

Operating Expense Reduction:

· Identify areas of cost optimization within the branch operations.

· Develop and implement initiatives to reduce operating expenses while maintaining quality and service levels.

Process Improvement:

· Continuously evaluate operational processes for efficiency and effectiveness.

· Lead process improvement initiatives to enhance productivity, quality, and customer satisfaction.

· Analyze and assess branch operations, emphasizing safety and quality standards while overseeing the branch's safety program