Branch Manager - Cincinnati

Position Title: Branch Manager

Reports To: Director of Operations

Supervises: Area Managers, Coverage and Training Specialists, Site Supervisors and/or Frontline employees

Basic Function: Be a direct extension of the executive leadership/ownership by loving people well, serving clients with excellence, and managing processes, profitability and overall branch success.

Major Responsibilities

Team

Love People; the number one priority of leaders in our organization.

Recruit, train and direct Area Managers, Coverage and Training Specialists, Site Supervisors and Frontline Employees as needed.

Maintain a well-staffed team by using our proven process and your experience.

Conduct employee reviews with direct reports, and others as needed.

Maintain composure during times of chaos; be the steady leader that the team needs.

Work whatever hours necessary to perform all duties required to make the team and the branch successful.

Time

Schedule new and existing jobs and assign them to members of the team.

Monitor Budget vs Actual time reports to ensure compliance and branch profitability.

Use our proven process, best practices and industry standards ensure that all jobs are operating at peak efficiency while maintaining high standards of quality.

Respond to and maintain daily and weekly reporting accounting for time, job completion, customer satisfaction, and issue resolution.

Attend leadership meetings held weekly accounting for task completion, metrics, goals tracking, and group issue resolution.

Tech

Manage CleanSmarts time management and branch operations software

Conduct quality inspections

Monitor and manage the branch issue resolution system

Monitor digital checklist completion

Monitor hiring platform

Train

Ensure that new team members are trained using our proven process, and that they are equipped with all the tools and knowledge necessary to be successful in their role.

Coach existing team members and branch leadership in efficiency, cleaning methods, personality conflicts, etc.

Be an extension of our ownership team; love people well, give grace, and hold accountability.

DNA of a Branch Manager

Loves People

Obsessed with victory, and will do whatever it takes to get there

Focused on solutions when faced with problems

Loves to say “YES” to customer requests whenever possible

Has a sense of realistic urgency

Does what they say they will do, when they say they’ll do it

Confidently leads their team and branch, while always looking for opportunities to learn and develop as an individual and leader

Job Type: Full time

Benefits:

Paid time off

Health Insurance

Schedule:

Day shift

Evening shift

Monday to Friday

Night shift

On call

Weekend availability

Experience:

Janitorial experience: 3 years (Preferred)

Customer service: 1 year (Required)

Leadership: 3 years (Required)

Work Location: On the road within the geographic footprint of their branch.  Some extended travel required for meetings, professional development, and supporting other branches when needed.

Salary: Dependent on experience, ability, and location