BPO - Service Desk Agent 1 (Hybrid Setup)

Are you a tech-savvy professional who can work independently and within a dynamic team? Can you effectively relay and share your insights with your colleagues and customers? Are you keen to resolve technical issues quickly and effectively?

As a Service Desk Agent Tier 1, you will support clients by accurately verifying order details and ensuring compliance with client policies. In this role, you will provide timely shipping updates, communicate clearly with clients, and recommend products or services that best meet their needs.

Be part of our dynamic team and enjoy exclusive perks by clicking the apply button now!

How You Spend Your Eight Hours

• Receive orders from clients via email, phone, or other electronic channels.

• Obtain client details and billing information, entering all data accurately into the internal database.

• Notify relevant departments when item supplies are low or when orders may deplete available inventory.

• Inform clients of any anticipated delays.

• Forward order information to the appropriate departments for processing and delivery.

• Review order requests to ensure they meet client specifications.

• Check orders for completeness and route incomplete orders for further review.

• Recommend accessories or services that may better serve the customer’s needs.

• Build and maintain strong client relationships and open communication channels.

What You Must Possess

• A high school diploma or GED.

• Previous experience in a similar role.

• Computer literacy, including proficiency in word processing, spreadsheets, and database applications.

• A willingness to undergo on-the-job training.

• Strong customer rapport.

• The ability to manage customer complaints professionally and calmly.

• Excellent written and verbal communication skills.

• Exceptional attention to detail.

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, night shift

• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.