BPO - Seasonal - Customer Service Representative (Hybrid Setup)

Your ability to naturally communicate with people while helping address their concerns is a gift—one that should be optimized and honed. No matter how long, your experience in helping deal with urgent or complex issues is exactly what we need for our customer-centric team here at Unity Communications.

As a Customer Service Representative, you respond to questions and problems surrounding our client’s products and services. You’re expected to effectively assist truckers and fleet owners using multiple channels and proprietary solutions. As long as you work efficiently at home or on-site, you’re welcome to join our growing people-focused family!

Step up with us and submit your CV now!

How You Spend Your Eight Hours

• Provide customer support via phone calls, live chat, email, and web portals

• Perform and recommend actions to resolve urgent customer issues

• Create and maintain customer profiles using proprietary account management system

• Deliver satisfactory shipping and receiving services

• Support payment data collection, billing, and invoice processing

What You Must Possess

• Bachelor’s degree in business, communications, or related disciplines

• Customer service experience (at least a year)

• Intermediate or expert-level skills in Excel

• Excellent problem-solving skills

• Proficiency in using relevant software, tools, and applications for smooth task completion

• Attention to detail

• Clear and effective verbal and written communication

• Ability to adapt to changes and work in a dynamic environment

• Superior time management skills

• Ability to cooperate and contribute to group goals

• Outstanding analytical and organizational skills

• Ability to handle multiple tasks while maintaining quality output

What You Shall Receive

• HMO coverage with two free dependents upon regularization

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, birthday gifts, and many more

What You Should Consider

• Full-time position

• Flexible work schedule

• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.