BPO - RPM Telco Commission Analyst (Hybrid Setup)

Key Job Functions & Responsibilities:

• Commission Management: Track, calculate, and reconcile complex commission payouts and revenue streams.

• Database Management: Maintain customer and contract databases using specialized software features.

• Process Automation: Utilize automated tools for commission carry-overs.

• Highly skilled with commonly used features in RPM Telco

• Split Commissions: Calculates commissions for multiple agents on one sale.

• Sliding Scale Commissions: Manages complex tiered commission structures.

• Reporting/Analytics: Provides insights into sales performance.

• Calculates, tracks, and processes sales commission payments for employees or teams, ensuring accuracy, timeliness, and compliance with company policies.

• Analyzing sales data, reconciling discrepancies, and collaborating with Sales and Payroll departments to manage commission structures, usually requiring a bachelor's degree in accounting and advanced Excel skills (preferred, not required).

• Commission Calculation: Calculate monthly, quarterly, and annual commissions using company compensation plans.

• Data Analysis & Validation: Review sales data to ensure commissions are calculated correctly and reconcile any discrepancies.

• Process Improvement: Identify and implement improvements to commission processes to enhance accuracy and efficiency.

• Collaboration: Partner with Sales Operations and Payroll to resolve disputes and verify sales figures.

• Reporting: Prepare detailed commission reports and analysis for management and sales representatives.

• Compliance: Ensure all payments abide by internal policies and legal standards.

Additional Cross-Training Role (in addition but not limited to):

Job Description for Admin Team Order Processor:

• Ordering any AT&T wireless device using In-House code (Upgrade and/or New Line) with accuracy and speed.

• Submitting AT&T wireline orders using ETECH/Ice Chat with proper coordination with sales team.

• Complete Feature Changes within AT&T System with accuracy and speed.

• Complete Rate Plan Analysis breakdowns using Wireless Carrier billing statements & the appropriate Carrier processing system.

• Submitting requests via MCOE or WCOE for AT&T accounts.

• Complete Tracking Reports with accuracy and speed for all carriers.

• Creating accurate Tickets for service, including all necessary details for processing.

• Must be keen on details.

• Must meet SLA for all request types.

• Rate Plan Analysis (complete wireless billing statement review and breakdown of charges) (RPAs) have an SLA of 8 hours to be started, and 4 hours for every 100 lines to be completed.

• Order requests (2 categories)

i. New Lines: SLA of 2 hours to be completed.

ii. Upgrades: SLA of 1 hour to be submitted.

Required Skills and Qualifications:

• Minimum 3 years of experience in RPM Software, order management, sales support, or telecom operations

• Education: Certificate in Bookkeeping/Accounting or sufficient related experience

• Technical Skills: Strong proficiency in Excel (pivot tables, VLOOKUPs) and experience with RPM software, OPUS, and Verizon B360

• Analytical Abilities: Excellent attention to detail and ability to identify discrepancies in large datasets

• Familiarity with AT&T’s carrier systems, third-party portals, and telecom order workflows

• Strong knowledgebase with RPM

• Experience with CRM platforms and data entry with a high degree of accuracy

• Strong attention to detail with the ability to manage multiple competing priorities

• Ability to build & maintain relationships w/internal teams, carriers, and external partners

• Decision-making, negotiation, and conflict resolution skills

• Reliable, self‑motivated worker who consistently meets or exceeds performance expectations

• Collaborates effectively with colleagues and contributes positively to team success

• Clear written and verbal communication, including reporting for varied audiences

• Displays admirable character, treating others with respect and fairness.

• Works well with diverse teams and fosters a supportive, collaborative atmosphere

• Ability to work independently, self-manage, and adapt in a fast-paced environment

• Ability to function well in a US-based workweek daytime schedule (95% WFH, required to occasionally meet in person with the core team located in the Manila Metro)