BPO Quality Manager (Content Moderation)

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

• Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.

• Curiosity. We want to know you, what makes you tick and what it will take to help you grow.

• Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.

• Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.

• Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.

• Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

Key Responsibilities

• Understand the stakeholder’s need and requirements to develop an effective quality control process.

• Communicate all relevant concerns to the stakeholders and business directors

• Creating, coordinating the development and implementation of Quality guidelines.

• Devise and review specifications and processes.

• Supervise FTEs and ensure their compliance

• Oversee and manage logistics processes.

• Championing, supporting and leading quality improvement initiatives as part of quality initiatives across the business.

• Helping implement improvements and best business practices that are fit for purpose, aligned with business goals and organizational culture.

• Driving a culture of continuous improvement.

Required Qualifications

Education:

• Bachelor's Degree

Experience:

• With at least 3-5 years of managerial experience in the BPO Industry

• Knowledge in QA Fundamentals and principles

• Proven interest in technology and how it is changing the world of work

• Proven ability to work to deadlines and under pressure with a positive attitude

• Examples of taking initiative in a work setting, with positive outcomes

Skills:

• Google suite

• Google Analytics

• Proficiency in MS Office

• Attention to detail

• Analytical Skills

• Commitment to delivering to the highest quality first time

• Strong communication skills in written English, and able to communicate effectively with team in English

• Coaching and development abilities

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.