BPO - Customer Service Representative (For Pooling)

We are building a talent pool of Customer Service Representatives (CSR) who will handle customer interactions across various accounts. This role is ideal for individuals who are customer-focused, detail-oriented, and capable of delivering excellent service in a fast-paced environment.

Key Responsibilities

• Handle inbound and/or outbound customer interactions via phone, email, or chat

• Address customer inquiries, concerns, and complaints in a timely and professional manner

• Provide accurate information about products, services, and company policies

• Resolve customer issues while ensuring high levels of satisfaction

• Document interactions and maintain accurate customer records in the system

• Follow standard operating procedures and meet performance metrics (e.g., AHT, CSAT, resolution time)

• Escalate complex issues to the appropriate team when necessary

• Maintain confidentiality and comply with company policies and data security standards

Qualifications

• At least High School (old curriculum) or Senior High School graduate

• At least 6 months BPO or customer service experience handling international voice account is required

• Strong verbal and written communication skills in English

• Basic computer skills and familiarity with common applications

• Willingness to work on shifting schedules, including nights, weekends, and holidays

• Amenable to work onsite or in a hybrid setup (as required)

Preferred Skills

• Good problem-solving and critical thinking skills

• Ability to multitask and navigate multiple systems

• Strong customer focus and empathy

• Team player with a positive attitude

What We Offer

• Competitive salary and benefits package

• Paid training and career development opportunities

• Supportive and dynamic work environment

• Opportunities for career growth within the organization

Note: This is for pooling purposes. Qualified candidates will be contacted once a suitable account or campaign becomes available.