BPM Internship

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

We manage products and solutions which integrate seamlessly with merchants’ existing processes and workflows. This role will lead our efforts to achieve restaurant operations excellence through continuous improvement of integration solutions. 

Support the onboarding and activation process for partners integrating via Glovo’s API.

• Be the first point of contact for integration-related questions from internal and external stakeholders.
• Coordinate with Tech, Product, Commercial, and local teams to resolve issues and launch new integrations.
• Be the Point of Contact for queries related to integration activations.
• Track, audit, and improve integration performance, contributing to better partner experience and KPIs.
• Maintain and update documentation, internal resources, and FAQs for integrations.
• Help identify and implement process improvements that increase operational efficiency.
• Contribute to cross-functional projects and special initiatives focused on improving partner success.

 

• Excel/Google Sheets proficiency is a must 
• Effective written and verbal communication skills in Spanish and English
• Analytical skills and the ability to be persuasive using details and facts 
• Results-oriented, autonomous, and efficient with a collaborative work style, open to direction, and a commitment to achieving goals 
• Ability to look at situations from several points of view  
• Excellent communication skills are a plus to be capable of talking with different types of people

 

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🍔 Monthly Glovo credits to satisfy your cravings!
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!