Box Office Representative (Part-Time)

The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title: Box Office Representative (Part-Time)
Department: Ticket Operations
Reports To: Manager, Ticket Operations
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena

Job Summary:

Box Office Representative - Responsible for selling tickets, distributing tickets, and providing excellent customer service to Amerant Bank Arena guests. Requires proper handling of cash and credit card transactions. This role requires availability on nights and weekends.

Essential Functions:

• Assist in processing all concert/event/hockey orders assisting patrons

• Understand and adhere to all policies and procedures in relation to processing internal, group, and premium sales orders

• Provide excellent customer service to all clients and customers as well as internal staff.

• Work closely and complete duties as assigned by Management

• Assist Sales and Service Representatives with questions and troubleshooting ticketing issues

Qualifications:

• Requires proven customer service abilities, experience with computer processing

• Experience working with cash and cash handling procedures

• Strong attention to detail, excellent communication skills, extensive customer service skills

• Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a fast-paced environment

• Knowledge of ticketing software preferred, but not required

Work Environment:

This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable – often cold; lights are bright or dark with occasional exposure to flashing lights and pyrotechnics.

Position Type/Expected Hours of Work:

This is a Part-Time non-exempt hourly position. Must be able to work flexible hours including evenings, weekends and occasional holidays.

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At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.