Box Office Associate

Box Office Associate

Barrington Stage Company is seeking local Box Office Associates to join our team in Pittsfield, MA for the summer season. BSC is a not-for-profit professional theatre company in the Berkshires with a three-fold mission: to produce top notch, compelling work; to develop new plays and musicals; and to engage our community with vibrant, inclusive educational outreach programs. 

Barrington Stage is committed to creating a diverse and inclusive environment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.  We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply.

Summary:

The Box Office Associate is a key member of our audience services team providing crucial support in our summer box office.

Essential Duties and Responsibilities

Provide excellent customer service to all patrons over the phone and in person. Not limited to sales, exchanges, or refunds.

Participate in daily operations - including housekeeping, unlocking doors to staff and patrons, printing and working will call

Assist in data cleanup in our ticketing system

Skills:

Familiar with a Point of Sale or Customer Relationship Management system

Proficient with Microsoft Office and Google Suite

Customer service experience is required, a variety of roles encouraged

Must be comfortable handling/counting cash and working with financial statements

Ready to engage with the public on a daily basis, resolving conflicts and providing a seamless experience from purchase to show

Attention to detail with the ability to work independently

Flexible schedule; box office hours include evenings and weekends while in performance.

This position reports to the Box Office Manager. It is a full-time, seasonal position, starting in Mid-May through October (dates negotiable). This is an hourly position that pays $18 an hour, housing is not available for this position.