Box Office Assistant Manager

Assist the Box Office Manager in running the daily operations of the Box Office, creating a positive workplace and providing excellent customer service. Help to develop and implement Box Office policies and procedures that support the theater’s mission of providing high quality, intimate theater while maintaining affordable ticket prices. Reports to the Box Office Manager.  

Responsibilities 

Assist the Box Office Manager to ensure smooth Box Office operations through the following: 

Ticketing Operations 

Maintain and troubleshoot ticketing software and hardware.  

Data management and ongoing education in Tessitura to ensure effective customer service, assist with patron development and improve staff operations. 

Contact point for ticket donation requests. 

Provide ticketing support to senior staff, including Director of Public Relations and Strategic Partnerships, and oversee Impact Club and Advocacy program ticketing needs. 

Customer Service 

Create a customer service culture such that patrons have a high quality, intimate and happy experience.  

Collect, analyze, and organize information from Box Office interactions to inform marketing, development, and patron experience strategies. 

Staff Supervision and Training 

Help train and supervise part-time box office staff and volunteers 

Monitor staff performance and assist with scheduling and shift coverage 

Serve as acting manager in the absence of the Box Office Manager. 

Communication 

In conjunction with the Box Office Manager, coordinate with front-of-house, production and development teams to ensure seamless patron experience and provide accurate event information. 

Sales & Marketing Support  

Conduct outbound sales campaigns targeting key audience segments.  

Support development of and assist with promotional campaigns and special ticketing offers. 

Expected to work some weekends, evening hours and holidays. 

Other duties as assigned. 

Skills and Education 

Passion for theater. 

Associates degree or equivalent work experience. 

Experience with the standard operations of a performing arts center box office and front of house. 

Cheerful and friendly with a highly personable and customer service-oriented approach. 

Ability to interact effectively in a professional, diplomatic and mature manner with patrons, artists, staff, donors, partners and visitors at all levels, both in writing and in person. 

Ability to calmly and efficiently adjust to new procedures, systems, or schedule changes. 

Ability to stay composed under pressure, have a good attitude, and execute expectations keeping priorities and business needs in mind. 

Effective telephone, computer, organizational and management skills. 

Collaboration, time management, problem solving, attention to details and multi-tasking. 

Accounting/cash management procedures. 

Tessitura experience preferred.