Bookings Specialist

About Mood Health

Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician.

Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—deliver therapy and medication management right from the comfort of home.

About the Role

We’re looking for a Booking Specialist who brings heart, energy, and hustle to the table. This role isn’t just about scheduling appointments—it’s about shaping someone’s very first step toward better mental health.

Every conversation you have will matter. You’ll be the reassuring guide who:

• Helps someone take the leap into therapy for the first time.

• Builds trust with clients who may be nervous or hesitant.

• Keeps care on track when life throws curveballs with cancellations or reschedules.

This is a chance to combine your communication skills, sales drive, and customer service experience in a role where your work has a direct impact on people’s lives.

What You’ll Do

• Connect & Care – Be the first voice patients hear; build trust quickly and make them feel safe moving forward.

• Guide the Journey – Walk clients through intake, insurance, and scheduling, removing any roadblocks along the way.

• Motivate & Enroll – Use your sales and service skills to encourage patients to commit to care and show up for their first session.

• Communicate Clearly – Deliver excellent written and verbal communication via phone, text, and email with empathy and professionalism.

• Maximize Access – Handle cancellations, reschedules, and follow-ups so no one slips through the cracks.

• Collaborate & Improve – Share insights from patient interactions to help improve our systems and care delivery.

• Exceed Goals – Meet and exceed booking targets, knowing that every “yes” means someone is finally getting the help they need.

What We’re Looking For

• Bilingual (Spanish) required.

• 1–2 years of experience in a medical, mental health, or customer-facing scheduling role.

• Exceptional written and verbal communication skills—you know how to explain complex things simply and leave people feeling understood.

• A sales and service mindset—you can guide hesitant clients toward a decision with warmth and confidence.

• Goal-oriented and motivated—you thrive on hitting targets and see efficiency as a way to help more people.

• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.

• Experience with multitasking across various systems (Zendesk, scheduling, etc.).

• Familiarity with HIPAA and commitment to patient privacy.

• Flexibility to work weekends.

Why Join Mood

• Competitive base salary + generous performance-based bonuses for exceeding booking goals.

• Be part of a mission-driven company that’s rewriting the playbook for mental healthcare.

• A collaborative, supportive culture where your work directly impacts lives every day.

• Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company.

At MOOD, we believe great care starts with a great team—and great teams are diverse. We’re proud to be an Equal Opportunity Employer and welcome people of all races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you believe, or how you identify, you are welcome here. We’re committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We believe in the power of differences—and we’re glad you’re considering joining us.

Need accommodations during your application or interview process? Just reach out—we’ve got you.

Pay:
$18—$21 USD