BOM (Business Office Manager)

The Business Office Manager (BOM) plays a vital leadership role in the day-to-day financial and administrative operations of Inlet Coastal Resort. This position ensures accuracy, compliance, and efficiency across billing, accounts receivable, payroll support, and resident financial services—while delivering a warm, professional experience for residents, families, and team members. The ideal candidate is detail-oriented, highly organized, and passionate about supporting a mission-driven environment that puts residents first.

Financial & Administrative Operations

Oversee resident billing, accounts receivable, collections, and private pay processes

Manage move-ins, move-outs, rate changes, and resident financial records

Ensure accurate posting of charges, payments, and adjustments

Maintain organized and compliant financial files and documentation

Payroll & HR Support

Support payroll processing, timekeeping, and employee records

Assist with onboarding paperwork, benefits coordination, and personnel file maintenance

Partner with the Executive Director and corporate teams on HR-related matters

Customer Service & Team Collaboration

Serve as a primary point of contact for residents and families regarding billing and financial questions

Communicate with empathy, professionalism, and clarity—especially during sensitive conversations

Collaborate closely with leadership, clinical, and operations teams to support resident satisfaction

Help create systems and processes that improve efficiency and accuracy

Model professionalism, accountability, and a positive workplace culture

Qualifications

Associate or Bachelor’s degree in Business, Accounting, Healthcare Administration, or a related field (preferred)

2+ years of experience in business office, accounting, or administrative management—healthcare or senior living experience strongly preferred

Knowledge of billing, accounts receivable, and payroll processes

Strong attention to detail with excellent organizational and time-management skills

Proficiency in Microsoft Office and accounting or senior living software systems

Ability to handle confidential information with discretion and integrity

Why Join Us?

Be part of a mission-driven team making a meaningful difference in residents’ lives

Supportive leadership and collaborative work environment

Competitive pay and benefits

Opportunities for professional growth within senior living

If you’re a dependable, organized professional who values accuracy, compassion, and teamwork, we’d love to hear from you.