BMC Helix ITSM

VAMSystems

Doha, , Qatar permanent

Posted: February 18, 2026

Job Description

We are currently looking BMC Helix ITSM Operational Support Qatar operations.

QUALIFICATIONS, EXPERIENCE

Required Qualifications:

• Degree in Computer Science, Information Systems, or equivalent practical experience.

• ITIL v4 Foundation (desirable).

• BMC Helix / Remedy certifications (advantageous).

Operational Support

• Provide 2nd / 3rd line support for BMC Helix ITSM, including Incident, Problem, Change, Asset, CMDB, Request Fulfilment, and Knowledge Management.

• Diagnose and resolve application defects, performance issues, data inconsistencies, and user access issues.

• Analyse logs, workflows, integration points, and system behaviour to identify root causes.

• Track and manage severity-1 / critical tickets and ensure timely resolution with minimal business impact.

• Monitor system health, logs, integrations, and scheduled jobs to ensure platform availability and reliability.

• Support platform upgrades, patches, hotfixes, and security updates in line with ITIL Change Management processes.

• Customise UI views and layouts to support business requirements and usability standards.

• Troubleshoot and resolve Developer Studio–related issues, including process failures and data inconsistencies.

• Ensure all developments are upgrade-safe, SaaS-compliant, and aligned with BMC best practices.

• Support UAT, defect fixing, and production deployments for Developer Studio customizations.

• Maintain technical documentation for custom objects, processes, and configurations.

Configuration & Customisation

• Configure and customise BMC Helix ITSM modules using best-practice, upgrade-safe approaches.

• Develop and maintain:

o Custom forms, workflows, filters, and escalations

o Active Links and business rules

o Approval processes and notifications

o Implement role-based access controls, data permissions, and tenancy models as required.

Joining time frame: 2 weeks (maximum 1 month)

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.