BizOps Engineer II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer II

Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
About the Role
The Mastercard Authorization Platform is an international message processing system that serves all Mastercard principals, affiliates, and associations: large and small, automated and non-automated. The Authorization Platform transmits authorization validation data among issuers, acquirers, and points of interaction.
The Authorization Platform refers to both hardware (the physical communications lines of the Mastercard Network and Mastercard interface processors [MIPs]) and software (the Mastercard Network authorization application).
As a Engineer II in BizOps, you will play a pivotal role in advancing Mastercard’s authorization observability and operational intelligence. This role focuses on engineering solutions that enhance platform instrumentation, cross-team integration, and real-time alerting across multi-platform environments.
Your responsibilities include building and maintaining impact and blast-radius reporting in partnership with Incident Manager teams to enable rapid delivery of metrics for incidents affecting Transaction Switching Authorization. You’ll also engineer internal SLA/SLO monitoring, dashboarding, reporting systems, and support customer-facing data enablement for latency and decline inquiries.
You’ll collaborate with BizOps Squad Leads to define and deliver release observability requirements, ensuring robust logging and monitoring for new and enhanced components. You’ll also support SLA/SLO documentation and cross-team reviews to identify and implement improvements.
In addition, you’ll develop custom data solutions for operational authorization needs, including dashboards, alerts, and reporting for BizOps and engineering teams. You’ll also contribute to next-
gen data enablement using AI/ML and Mastercard platforms like AI Ops to improve incident detection and prevention.
Finally, you’ll support specialized initiatives to improve the authorization experience across Transaction Switching and Auth-connected programs, addressing customer issues, configuration errors, and data mismatches.

Role
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Create dashboards and reports using tools like PowerBI to visualize application performance and capacity.
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Perform operability and resilience design and implement and maintain highly reliable and scalable infrastructure.
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Perform root cause analysis of incidents and collaborate with development teams to resolve issues.
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Participate in on-call rotations and be available to respond to critical incidents.
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Complete end-to-end run ownership of the product.
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Practice sustainable incident response and blameless post-mortems while taking a holistic approach to problem-solving and optimizing time to recover.
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Automate data-driven alerts to proactively escalate issues. Work with development teams to establish SLOs and improve reliability.
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Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
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Generate reports on ITSM activities and provide insights for continuous improvement.
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Use data analytics to identify operational gaps and areas for improvement.
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May be required to participate in on-call rotations and be available to respond to critical incidents.
All About You
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Hands-on experience with Python and relevant libraries for scripting, automation, and data processing.
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Solid understanding of DevOps principles, including CI/CD, infrastructure as code, and configuration management.
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A growth mindset and eagerness to explore new technologies, tools, and practices to improve system performance and scalability.
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Strong communication skills, a sense of ownership, and the ability to work independently and collaboratively.
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Experience or interest in system performance analysis, troubleshooting, and optimization.
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Ability to analyze data to drive decisions; familiarity with predictive modeling and analytics is a plus.
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Experience with data visualization tools such as Power BI or similar platforms.
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Understanding of ETL processes and experience building or maintaining data pipelines.
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Exposure to cloud platforms like AWS or Azure.
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Interest or experience in AI/ML applications to enhance system intelligence and automation.
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Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.