BizOps Engineer II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

BizOps Engineer II

BizOps Engineer II
Who is Mastercard?
At Mastercard technology, we work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About the Role?

Key Responsibilities
What You’ll Do:
•Demonstrate and innovate SRE practices by collaborating with stakeholders to implement important SRE principles and objectives and create new practices where applicable.
•Partner with product and platform teams to define and track service level objectives (SLOs) and indicators (SLIs).
•Monitor and manage system reliability performance, ensuring systems meet SLOs.
•Communicate reliability concerns and their potential impact with key stakeholders.
•Promote the prioritization of reliability throughout the software development life cycle.
•Design, code, test, and deliver solutions to automate manual operations.
•Participate in on-call rotations, provide support for SRE systems, and lead or participate in post-mortem incident analysis.
•Engage in system design, capacity planning, and architecture discussions to ensure operational requirements are met.
•Share lessons learned and best practices regarding reliability and performance with stakeholders and team members.
•Assist in training and mentoring fellow junior SREs to ensure best practices are followed and scaled within the organization.
•Pursue continuous improvement opportunities to stay up to date on SRE methods and trends and participate in organizational learning initiatives.
•Support governance and ensure compliance with policies by collaborating with security, compliance, and other teams.
•Respond promptly to requests for assistance from technical customers, providing engineering support and best-practice guidance.
•Adhere to and suggest improvements to standard operating procedures, advocate for automation and workflow optimization.

Team Specific Skills
It is not expected that any single candidate would have expertise across all these areas, but a Biz Ops engineer will spend time throughout their career with various aspects of the role:

Operational Resiliency Architect:
•Support application health, performance, and capacity.
•Assist in system design consulting, capacity planning, and launch reviews.
•Collaborate with development and product teams to establish monitoring and alerting strategies. DevOps/Automation:
•Engage in development, automation, and business process improvement.
•Support CI/CD pipelines and promote software into higher environments.
•Increase automation and tooling to reduce manual intervention.

ITSM Practices:
•Analyze ITSM activities and provide feedback to development teams on operational gaps or resiliency concerns.
•Perform root cause analysis of incidents and work with development teams to resolve issues.

Preferred Skills and Experience:
•Coding experience in one or more programming languages such as Java, Python, or Go.
•Familiarity with cloud platforms like AWS, Azure, or GCP.
•Experience with Message Queue (MQ) technologies like RabbitMQ, Kafka, or similar technologies.
•Experience with observability tools like Splunk, Dynatrace, Prometheus, or Datadog.
•Knowledge of industry-standard CI/CD tools like Git/Bitbucket, Jenkins, Maven, and Artifactory.
•Understanding of client-server relationships, network concepts, and operating system navigation.
•Familiarity with Kubernetes and configuration management tools.

General Skills and Competencies:
•Ability to work with development, operations, and product teams.
•Strong verbal and written communication skills, including the ability to explain technical issues to non-technical audiences.
•Critical thinking skills and a proactive approach to problem-solving.
•A mindset geared towards continuous improvement and learning.
•Ability to work effectively in a team and share best practices

Education and Qualifications:
Essential:
•Bachelor's degree in computer science, Information Systems, or a related technical field, or equivalent practical experience.
•Experience coding in one of the programming languages (e.g., C++, Java, Python, Go, Spring Framework).
•Understanding of DevOps principles and practices.
•Interest in building and operating large-scale, distributed systems.
•Systematic problem-solving approach, analytical skills, and strong communication abilities.
•Willingness to learn and take on challenging opportunities.
•Comfortable collaborating with cross-functional teams to ensure system behavior is understood and monitoring exists to detect anomalies.

Desirable:
•One to two years of experience in a related role, with SRE experience preferred.
•Automation provider certifications.
•Experience with algorithms, data structures, scripting, pipeline management, and software design.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.