Billing Specialist

👋 I’m Megan, the Revenue Accounting Manager at Ashby. I am thrilled to be hiring our first Billing Specialist to join our team! I joined Ashby about a year and a half ago, and have really appreciated the collaborative environment and the energy that comes with being part of a fast-growing company. We are looking for a detail-oriented and motivated Billing Specialist to support the end-end billing process for a high-growth SaaS business. The ideal candidate is detail-oriented, organized, and thrives in a dynamic environment focused on long-term impact and timely execution.

As we prepare for our first financial audit and continue to scale, this role offers strong growth potential. You’ll play a key role in ensuring billing accuracy, process improvement, responding to customer inquiries, and partnering cross-functionally on revenue-related initiatives. We’re seeking someone who embraces change and brings a proactive, solutions-focused mindset to evolving our billing practices.

Key Responsibilities

• Review customer contracts and ensure accurate billing setup in the system

• Process subscription changes, upgrades, downgrades, and renewals

• Ensure billing completeness on a monthly basis

• Apply customer payments

• Assist with collections efforts, including monitoring aging reports and following up with customers

• Respond to customer billing inquiries in a timely and professional manner

• Support revenue-related reporting and analysis

• Assist with audit requests and documentation

• Partner cross-functionally on process improvements related to quote-to-cash

• Support ad-hoc accounting and finance projects as needed

Qualifications

• 2+ years of billing experience (SaaS experience strongly preferred)

• Experience with subscription billing models

• Strong excel skills and comfort working with data

• Excellent attention to detail and organizational skills

• Ability to manage multiple priorities in a high-growth environment

You Should Apply If:

• You are solutions oriented. You balance creative problem-solving with strong operational follow-through. You don’t just identify issues, you take ownership and drive them to resolution.

• You are detail oriented. Accuracy and precision are critical in this role. You take pride in clean data, well-documented processes, and getting the numbers right.

• You are adaptable. You embrace continuous learning and actively apply new insights to improve your work. You’re comfortable refining processes as the business evolves.

This Role May Not Be a Fit If:

• You prefer a fully in-office environment. This is a remote role and is best suited for self-starters who thrive in an independent setting and manage their time effectively.

• You’re uncomfortable with change. We are a rapidly growing company. Processes will evolve, systems may change, and priorities may shift. Flexibility and resilience are critical to success.

Interview Plan

At Ashby, we design our interview process to help you show your best self. Here’s what to expect:

• A 30-minute intro call with Michelle (Recruiter)

• A 45-minute interview with Megan (Hiring Manager)

• A take-home assignment, which you’ll have 30 mins to discuss with the hiring team.

• A 30-minute interview with Emily (Director of Accounting)

• A final round with a panel of interviewers.

Benefits

• Competitive salary and equity.

• Opportunity to work with a talented and passionate team.

• 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.

• Unlimited PTO. Expect “Vacation?” in our one-on-one agenda until you start taking it 😅.

• Twelve weeks of fully paid family leave in the US. We plan to expand this to employees in other countries as situations arise.

• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!

• $100/month education budget with more expensive items (like conferences) covered with manager approval.

Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.