Billing Specialist

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by
bettering the lives of legal professionals
while
increasing access to justice
.
Summary:
We are looking for a Billing Specialist who will define, execute, and ensure the proper functioning of the company’s end-to-end billing process, including order approval, invoice issuance, collection management (SEPA and credit card payments), and compliance with tax obligations through SII reporting. The role ensures effective coordination with other departments to resolve issues efficiently and maintain consistency throughout the process.
Billing and Administrative Control
Review and approve orders in accordance with internal procedures.

Issue accurate invoices within established deadlines for the company’s various subsidiaries.

Manage SEPA direct debit collections and credit card payments, including corresponding reconciliations.

Record, update, and verify data in the management system.

Prepare and submit information to the SII, ensuring regulatory compliance and data accuracy.

Internal and External Customer Support
Manage inquiries, emails, and incidents related to billing.

Clarify and resolve discrepancies identified by clients.

Coordinate with internal teams to obtain information or validate required data.

Cross-Departmental Interaction
Collaborate with the Customer Service Department (SAC) to resolve billing-related tickets.

Coordinate with the Collections team regarding outstanding payments and returned debits.

Communicate with the Sales team to verify commercial terms, pricing, and agreements applicable to billing.

Monitoring and Continuous Improvement
Verify the consistency of information generated and recorded in internal systems.

Identify recurring issues and propose process improvements.

Review internal billing reports, validating information and completed processes.

Role Requirements
Education
Bachelor’s Degree in Administration, Accounting, Finance, or a related field.

Experience
1–3 years of experience in billing or administrative roles.

Demonstrable experience with SII processes (preferred).

Experience with SAAS, ERP systems and payment reconciliation tools.

Knowledge of NetSuite.(preferred)

Intermediate level of English.

Technical and Soft Skills
Strong attention to detail and accuracy.

Ability to organize and manage multiple tasks simultaneously.

Effective communication skills.

Problem-solving mindset focused on resolving incidents.

Proficiency in Excel and office tools.

Ability to work collaboratively with multiple departments.

What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:
Competitive, equitable salary.

Top-tier medical and dental coverage at preferred employee pricing for you and your family, with access from Day 1.
Clio offers a flexible hybrid work environment with intentional in-person gatherings to build connection.
23 Days Paid Time Off + Company Observed Holidays including short Fridays as well as a summer schedule for work-life balance.
Professional development and growth options
Pet friendly workspace in our Barcelona office
Company events and social-impact programs that reinforce our shared values, community, and culture.
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Please note salary bands may differ based on location and local currency. Additionally, benefits may differ depending on the employee's location.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves, and are united by our mission. We are dedicated to
diversity, equity and inclusion
. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Learn more about our culture at
clio.com/careers
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.
Disclaimer: We only communicate with candidates through official @clio.com email addresses.