Billing Specialist / Insurance Services Specialist

About Us
At Around The Block Health Care, we’re not your average clinic. We provide primary care, addiction medicine, psychiatry, ketamine therapy, and counseling in a warm, inclusive, and supportive environment. Our mission is simple: give patients the dignified care they deserve while making sure our team feels valued, respected, and encouraged to grow.

The Role

We’re looking for a detail-oriented, compassionate Insurance Services Specialist to support our growing clinic and help ensure patients can access care without unnecessary barriers. In this role, you’ll be the go-to person for insurance verification, benefits education, and coordination with our billing and clinical teams. You’ll work closely with patients, providers, and our biller to make sure insurance information is accurate, coverage is clearly explained, and issues are resolved efficiently.

If you enjoy problem-solving, staying organized, and supporting patients through sometimes-confusing insurance processes, you’ll fit right in at Around The Block Health Care.

What You’ll Do

Verify patient insurance benefits and eligibility prior to appointments

Assist patients in understanding coverage, copays, deductibles, and authorization requirements

Maintain accurate, up-to-date insurance information in the EHR

Coordinate with insurance companies and our billing team to resolve coverage or billing issues

Support claims follow-up and assist with denied or outstanding claims

Help obtain prior authorizations and referrals when needed

Answer phone calls, emails, and text messages in a timely and professional manner

Route messages, faxes, and insurance-related documents to appropriate team members

Collaborate with front desk and clinical staff to ensure a smooth patient experience

Provide administrative support as needed

What We’re Looking For

At least 1 year of experience with insurance verification, benefits coordination, or medical billing

Familiarity with major insurance providers and medical billing terminology

Strong communication, organization, and problem-solving skills

High attention to detail and ability to manage multiple tasks in a fast-paced environment

Comfort working independently while supporting a collaborative team

Practice Fusion and Tebra experience preferred (training provided for the right candidate)

Professional, compassionate, and patient-centered approach

Schedule

Tuesday – Saturday, 8:00 AM – 5:00 PM with an hour lunch (12:00 PM - 1:00 PM)

Perks & Benefits

Health, dental, and vision insurance

Group supplemental insurance: hospital indemnity, accident expense, critical illness, and cancer coverage

Group life insurance

Lyric Virtual Health package (virtual primary & urgent care, mental health support, wellness services)

Paid sick leave, vacation, and mental health days (for full-time team members)

Paid holidays (for full-time team members)

One-on-one mentorship and continuing education opportunities

Why You’ll Love Working Here
We’re a people-first workplace where inclusivity, support, and growth are integral to our culture, for our patients and each other. If you’re looking for a team that values compassion, collaboration, and a good sense of humor, you’ll fit right in at Around The Block Health Care.