Billing Operations Specialist

Expeditors is a global logistics company headquartered in Seattle, Washington. A Fortune 500 company, Expeditors employs over 15,000 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Cargo Signal, a wholly-owned subsidiary of Expeditors, offers global control and oversight of the location and condition of products moving through the supply chain. Through active, real-time monitoring using advanced cargo sensors, our team of security and logistics professionals keeps an eye on shipments in transit and takes steps to respond based on customer priorities.

We are seeking a detail-oriented and organized Billing Specialist to join our team. In this role, you will play a crucial part in ensuring the accuracy and efficiency of our billing processes. Your primary responsibilities will include generating invoices and resolving billing inquiries. The ideal candidate has strong MS Office skills, especially Excel. Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels. Our work environment is team oriented and fast-paced, therefore a strong candidate must be able to prioritize their work, have a sense of urgency, and proactively communicate and resolve any errors.  You'll have the opportunity to contribute to the success of a dynamic and innovative company. Come join our team and grow with us.

Major Duties and Responsibilities: 

Administration

• Review and verify rates on invoices match customers’ rates
• Submit daily invoices per customers’ requirements
• Maintain an organized rate sheet and storage of customer scopes
• Create reports for daily invoice reconciliation  
• Create customer accounts and billing rules in the Cargo Signal system
• Provide monthly documentation to the tax team
• Generate monthly sales commission report
• Send remittance to Corporate Accounting as needed
• Support Accounting Manager with miscellaneous projects

Customer Service

• Support customers during the onboarding process by providing documentation required for vendor set up
• Manage customer purchase orders and capture them on invoices per customer requests
• Collaborate with the shipping, onboarding, and sales teams to understand billing requirements for new customers
• Provide timely responses for invoice inquiries
• Support Business Operations team as needed

Additional Expectations

• Adhere to Expeditors accounting policies
• Ability to learn and navigate new systems quickly
• Demonstrates collaboration and team-building skills – with cross-functional teams of business
• Utilizes critical thinking skills, assimilates, and recommends solutions rapidly—then delivers and institutes approach or fix
• Strictly compliant to internal and external regulations
• Follows all Cargo Signal and customer operating procedures
• Meets company standards of 52 hours training per year per employee

Reporting Structure

The Business Operations Specialist reports directly to the Business Operations Supervisor, with a dotted line to the Accounting Manager.

• Analytical with strong attention to detail
• Excellent oral and written communication skills
• Extremely strong ownership, time management, communication, and customer service skills
• Has a demonstrated strong work ethic, and reliability
• Previous experience with Windows based software, Outlook Email and various PC-based software programs including Data Entry skills
• Outstanding MS Office, strong Excel skills
• Power Query/Automate knowledge a plus

Candidate may elect to work at the following Cargo Signal office location:

• 5ª Avenida 5-55 Zona 14, Edificio Europlaza, Torre I, Nivel 18, Oficina 1804, Guatemala, Guatemala

Cargo Signal offers excellent benefits

• Paid Vacation, Holiday, Sick Time 
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.