Billing Operations Analyst, West

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Billing Analyst at GitLab, you'll help support global billing operations across the order-to-cash process. In this role, you'll work on billing execution from subscription validation and invoice generation through reconciliation and issue resolution, helping improve billing accuracy, completeness, and consistency across systems. You'll partner closely with teams across Deal Desk, Revenue, Sales Operations, Global Process Optimization, and other Accounting Operations functions to keep billing processes moving smoothly and to resolve questions with clarity and care. Working in systems such as Salesforce and Zuora Billing, you'll also help maintain strong data quality, support process changes, and contribute to a transparent, all-remote environment where workflows and controls are clearly documented and easy to follow.

What you'll do

• Review billing-related transactions and approve, adjust, or reject opportunities according to established guidelines.

• Support subscription validation, invoice generation, and day-to-day billing execution across your assigned billing queue and regional portfolio.

• Process system workflows that sync quote and billing information between Salesforce and Zuora Billing.

• Monitor and maintain billing case queues, including Zendesk and Salesforce cases, and respond to billing questions and escalations in a timely way.

• Perform billing reconciliations and oversee the quality of billing data inputs and outputs across recurring operational tasks.

• Investigate standard and complex deal configurations, resolve billing issues, and escalate concerns to partner teams when needed.

• Partner with Sales Operations, Revenue Accounting, Accounts Receivable, and other cross-functional teams to support policy-aligned billing outcomes.

• Participate in user acceptance testing, process improvements, training support, and change management related to billing systems and automation.

What you'll bring

• Experience working in a high-volume billing environment, ideally with subscription-based billing processes.

• Strong attention to detail and the ability to maintain accuracy across transactional and reconciliation work.

• Comfortable learning and using complex systems, with working knowledge of Zuora Billing, Salesforce CRM, and Google Workspace tools such as Gmail, Docs, and Sheets.

• Ability to work independently, manage priorities, and meet deadlines in a fully remote, asynchronous environment.

• Sound judgment when reviewing transactions, applying guidelines, and identifying when issues should be escalated.

• Clear written and verbal communication skills for working with internal stakeholders and responding to billing-related questions.

• A collaborative approach to working with cross-functional partners across the quote-to-cash process.

• Experience supporting documentation, training, testing, or continuous process improvement is helpful.

• Familiarity with Slack is preferred but not required.

About the team

The Billing team within Billing and Accounts Receivable, part of Accounting Operations, is a centralized, cross-functional partner to teams across GitLab's quote-to-cash cycle. We support billing execution from subscription validation and invoice generation through escalation resolution and reconciliation, working closely with partners in Deal Desk, Revenue, Sales Operations, Global Process Optimization, and other Accounting Operations teams. You'll join a fully remote, globally distributed team operating across AMER, EMEA, and APJ time zones that collaborates asynchronously by default. We document workflows, controls, and process changes in GitLab issues and shared documentation so our work stays transparent, consistent, and easy to follow. We’re focused on strengthening billing accuracy and completeness, improving data and process consistency across systems like Salesforce and Zuora Billing, and making it easier for cross-functional partners to get clear, timely answers to billing questions.

The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range
$58,800—$126,000 USD

How GitLab will support you

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.