Billing Operations Analyst

ABOUT US:

Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

ABOUT THE ROLE

Our Billing Operations team is part of Finance and handles the order-to-cash flow: order management, billing, and collections. We partner closely with Sales, Legal, and Customer Success to ensure accurate invoices are sent, payments are received on time, disputes are resolved, and customers receive a world-class experience.

WHAT YOU’LL DO

- Validate and process customer orders, then provision products to ensure accurate entitlements

- Own end‑to‑end invoice creation, including calculation of proration and credits

- Proactively engage customers via email to resolve billing issues and secure payment commitments

- Triage and resolve billing discrepancies and in partnership with our cross functional teams including Sales, Legal and Customer Success.

- Maintain accurate customer records, notes, and payment statuses in our systems

- Respond to and resolve customer inquiries in the billing queue through Zendesk

- Recommend and pilot process improvements, playbooks, and automation to continuously scale our processes

- Investigate and resolve tax, PO, and billing address issues

- Support month‑end close activities related to billing and AR

SKILLS AND EXPERIENCE

- 4+ years of B2B billing & collections experience, ideally in a high‑volume, fast paced SaaS environment

- Strong written and verbal communication with a customer‑first mindset

- Proficiency with spreadsheets and AR tools; experience with Salesforce & NetSuite is a plus

- High attention to detail, organization, and follow‑through across multiple competing priorities

- Ability to partner cross‑functionally and thrive in a fast‑changing environment

- Practical understanding of proration, refunds, and true‑ups for seat-based SaaS and usage add‑ons

- Able to write clear SOPs and document established processes to ensure consistency

- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

NICE TO HAVE

- Experience with Salesforce, Stripe, Netsuite

- Familiar with usage based billing is a plus

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco, the estimated base salary range for this role is $119,000- $140,000 per year.

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