Billing & Customer Support Executive

Confidential

Kuala Lumpur temporary

Posted: February 26, 2026

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Quick Summary

Billing & Customer Support Executive role involves managing customer accounts, handling service requests, and ensuring timely invoice processing.

Required Skills

Customer Service Communication Problem Solving Invoicing Invoice Management Data Entry Database Management Reporting Vendor Coordination Credit Control

Job Description

Accountabilities detailed herein are to be always carried out in a professional and positive manner. The main tasks to be completed include:

Customer Management

Service & liaise with customers regarding equipment for on-hire/ off-hire

Upkeep of equipment rental movement records (in rental database) and procedures.

Ensure that all invoices are issued and sent to customers on a timely manner (ie: via email or courier)

Rectify incorrect or rejected invoices immediately and send out to customers once amendment is done.

Send report or email to customers requesting for overdue or monthly PO outstanding.

Close follow-up with customers on overdue debts with close co-ordination with Finance Department.

Update, generate and prepare equipment status reports.

Liaise with Commercial Team on new customer set up and any other matters that may hinder billing cycle.

Ensure all equipment certifications are available and up to date by liaising with suppliers and UK team, and advise operations team for next inspection cycle.

GENERAL

Overseeing Customer Service staff data entry on SES custom designed database, including

Update of lease data

Creating new equipment

Logistics & Certification

Full ownership of SAGE data entry of monthly rental invoicing and credit notes, ensuring completion is accurate and on time

Credit Control debt management

Checking and responding to Hire Control emails regularly

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