Billing Coordinator

Job Title/Position: Billing Coordinator

Reports To: Vice President of Finance

About Luminary Hospice

At Luminary Hospice, we are a mission-driven organization that empowers our team members to shape our culture in order to allow them to provide the highest quality support to patients and families throughout their entire end-of-life journey.

Our mission is to deliver personalized care that radiates compassion and preserves dignity for all that we are honored to serve on their end-of-life journey. We are centered on caring for the whole person – with expert medical care, pain management as well as emotional and spiritual support along with resources, information, and emotional support for families and caregivers.

About the Role

We are seeking a Billing Coordinator who is detail-oriented, proactive, and service-minded. This role is essential to ensuring timely, accurate reimbursement while maintaining a positive experience for patients, families, and payors. The ideal candidate understands that strong billing operations directly support patient care, agency sustainability, and trust.

Job Responsibilities

• Ensure timely and accurate billing and collections to support optimal reimbursement and healthy accounts receivable performance

• Maintain accurate and up-to-date patient billing records across EMR and billing systems, documenting all follow-up and account activity thoroughly

• Actively work aging accounts receivable, including resubmitting claims, resolving denials, and escalating significantly delinquent accounts as appropriate

• Compile, track, and report key billing metrics and trends

• Maintain a strong working knowledge of billing systems, workflows, and system enhancements or updates

• Serve as a professional point of contact for patients, families, payors, and internal teams regarding billing-related questions

• Ensure billing aligns with payor contracts, authorization requirements, and hospice-specific regulations

• Demonstrate working knowledge of Medicare, Medicaid, commercial insurance, and managed care plans relevant to hospice services

• Protect the confidentiality of patient and organizational information in accordance with HIPAA and company standards

• Support audits, appeals, and documentation requests as needed

• Perform additional duties as assigned to support the success of the revenue cycle and agency operations

Job Qualifications

• Minimum of 2 year of experience in billing, collections, or revenue cycle operations within hospice or home health

• Working knowledge of insurance plans, authorizations, claims submission, and appeals processes

• Ability to research and resolve complex billing or payor issues independently

• Proficiency in Microsoft Office (Excel, Word, Outlook required)

• Experience with EMR 

• Strong attention to detail with the ability to manage multiple priorities and deadlines

• Excellent communication and interpersonal skills, with a customer-service mindset

• Ability to work collaboratively while also being self-directed and accountable

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit or stand. The employee must occasionally lift and/or move up to 50 pounds.

Equal Employment Opportunity:

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.

Compensation and Benefits:

Luminary Hospice offers a competitive compensation package, along with a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings options, and more. Our benefits are designed to support your health, well-being, and long-term financial goals.