Billing and Membership Specialist

Confidential

Pleasanton, California permanent

Posted: January 30, 2026

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Required Skills

Attention to Detail Organization Customer Service Communication Problem Solving Data Management Microsoft Excel Accounting

Job Description

About the Role

The Billing & Membership Specialist plays a key role in supporting members by managing billing, payments, and membership processes with accuracy, care, and consistency.

This role is a great fit for someone who enjoys being the go-to person, solving problems, working with data, and helping members feel supported and confident in their membership experience.

Key Responsibilities

Billing & Payments

Manage annual member billing renewals and updates

Process member payments and store sales accurately and efficiently

Monitor and respond to billing inquiries from members

Reconcile billing discrepancies, credits, and adjustments

Support billing communications and service suspension processes

Assist with reporting and basic accounting tasks

Prepare billing documentation for semi-annual C.A.R. approval

Membership & Member Support

Serve as a primary point of contact for billing and membership questions

Build familiarity with membership benefits and services to better support members

Support New Member Orientation and onboarding

Identify trends and suggest improvements to billing and membership workflows

Qualifications

Strong attention to detail and organization

Friendly, clear communication and customer service skills

Comfortable managing multiple priorities and working independently

Proficient in Microsoft Excel, including Pivot Tables and VLOOKUP

Basic accounting coursework or related experience preferred

This position is required to be in the office.

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