Billing Analyst - 260130-12

Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

Job Description

The Billing Analyst plays a critical role in delivering accurate and timely billing that supports the organization’s customer experience. This role is responsible for managing daily billing operations, validating invoices, processing RMAs, and ensuring all activities meet internal SLAs and audit standards. The ideal candidate will be detail‑oriented, process‑driven, and comfortable collaborating with cross‑functional teams to resolve discrepancies and drive continuous improvement. This position offers the opportunity to contribute directly to revenue accuracy, operational efficiency, and overall customer satisfaction.

Key Responsibilities

• Manage daily billing queues in Salesforce, Credit/debit adjustments, ensure all cases are completed within SLA timelines.

• Perform end-to-end processing of RMAs, including verification, approvals follow‑up, and system entry.

• Track RMA status, resolve pending approvals, and escalate ageing cases proactively, Identify discrepancies and ensure resolution before billing release.

• Maintain dashboards/trackers for: Productivity, RMA status updates, Billing accuracy and QC results.

• Maintain adherence to compliance requirements, audit expectations, and internal SLAs.

Key Skills & Competencies

• Strong attention to detail and high accuracy standards

• Good understanding of billing operations and financial processes

• Analytical mindset with basic Excel/Sheets reporting skills

• Strong communication and stakeholder management

• Time management and ability to work during month-end or bill‑run peaks

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.