Billing Administrator Team Leader

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

Join Our Team as a Billing Administrator Team Leader!

At Wavenet, we’re dedicated to providing exceptional 24/7 support to thousands of businesses across the UK. With a passionate team of around 2,000 colleagues, we are a trusted supplier of innovative voice, data, cloud, security, and mobile solutions.

Role Overview:

We are seeking a Billing Administrator Team Leader for Non-Recurring Revenue (NRR) to manage our invoicing process for hardware, engineering, and project-based billing. In this fast-paced environment, you’ll lead a team to ensure timely and accurate invoicing, maximising our cash flow and delivering excellent customer service.

Key Responsibilities:

• Team Leadership: Conduct monthly one-on-ones, manage performance, and address team queries.
• Invoicing Management: Efficiently handle the invoicing queue to meet month-end deadlines.
• Process Improvement: Develop and streamline invoicing procedures.
• Collaboration: Work closely with internal teams and customers to resolve issues and build strong relationships.
• Customer Service: Address and resolve billing queries promptly to maintain high satisfaction.

What We’re Looking For:

• Administrative experience with attention to detail.
• Previous management or team leadership experience.
• Familiarity with invoicing on finance platforms (e.g., Sage200).
• Strong customer service skills and a collaborative attitude.
• Problem-solving mindset with the ability to streamline processes.
• Proficiency in Microsoft Office Suite and excellent time management skills.

Here’s a closer look at what we offer:

• Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
• Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
• Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
• Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team at [email protected] for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.