Bilingual Recruitment Coordinator / Customer Engagement (French / English)

Robertson & Company is a leading staffing firm, and our VMS team specializes in high-volume recruitment for financial institutions and professional services organizations. We pride ourselves on delivering exceptional candidate experiences, strong client partnerships, and compliance‑driven service in a fast-paced, highly regulated environment.

Our VMS team is expanding and is seeking a Bilingual (French and English) Recruitment Coordinator / Customer Engagement to support our candidate interactions, onboarding processes, and compliance workflows. This individual will play a key role in ensuring our candidates receive professional, timely, and accurate support throughout the hiring lifecycle.  This is a full-time position with four days in the office and one remote workday.

Key Responsibilities

Communicate with candidates in both French and English with excellent written and verbal proficiency

Provide high-quality customer service and act as the first point of contact for candidate inquiries

Support candidate onboarding, including documentation collection, employment verification, and compliance forms

Ensure all onboarding processes meet internal governance standards and Canadian employment law requirements

Maintain accurate candidate records and update statuses within Bullhorn

Use AI-driven tools to support communication, follow-up, and workflow efficiency

Partner with recruiters and account managers to ensure a smooth and positive candidate experience

Escalate compliance or documentation concerns when needed

Contribute to a positive, professional, and team-oriented environment

Desired Experience

Bilingual proficiency in French and English (spoken and written required)

2–3 years of customer service experience, preferably in staffing, HR, or professional services

Strong understanding of compliance, governance, and Canadian employment standards

Experience with Bullhorn or another applicant tracking system (ATS) is an asset

Comfort using AI tools to support communication and workflow tasks

University degree preferred (Human Resources, Business, Communications, or related field)

Excellent interpersonal skills: outgoing, friendly, and able to build rapport quickly

Highly organized with strong attention to detail

Why Join Robertson?

25 years of market leadership with an exceptional reputation in finance and professional services recruitment.

Hybrid recruiting environment combining traditional relationship-based search with modern AI tools, CRM optimization, and advanced sourcing automation.

High-performance, collaborative culture with hands-on support from experienced recruitment leaders.

We offer a very generous compensation package with full 100% employer paid benefits (including medical, dental, prescriptions, vision care, massage/ chiropractor/…), career pathing with tailored training and development to get you there, a 100% employer match Group RSP program, to mention but just a few things…

“We use AI technology as part of our application review process to assist in screening and assessment. All applications are also reviewed by our recruitment team.”

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson values diversity and is committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson is an equal opportunity employer committed to diversity and inclusion. We are a certified diverse supplier and actively seek to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. Join us in building a diverse and inclusive environment.