Bilingual Program Coordinator, Practice Ready Ontario

About Touchstone Institute

Touchstone Institute is a non-profit corporation governed by a Board of Directors and receives financial support from the Government of Ontario, in addition to generating revenue through direct business to business contracts seeking competency assessment and learning solution services. 

It’s the largest assessment centre of its kind in Canada, providing professional competency assessment and learning programs to support the delivery of high-quality health care. Touchstone Institute works closely with physicians, nurses and other healthcare providers who provide subject matter expertise to assess and improve the level of competency across individual practice.

Touchstone Institute has become an integral part of the commitment to internationally trained health professionals seeking entry into training and practice in Ontario and has expanded to provide assessment, certification, and quality assurance programs for practitioners across Canada.

About Practice Ready Ontario (PRO)  

Practice Ready Ontario (PRO) is a workplace assessment program that helps internationally trained family physicians who have completed postgraduate training and independent practice in family medicine or as a general practitioner outside Canada, a fast-tracked pathway to begin working in Ontario. Funded by the Government of Ontario, Touchstone Institute works closely with the College of Physicians and Surgeons of Ontario, the Medical Council of Canada, and others to administer the PRO program. 

Position Description  

Reporting to the Manager of PRO, the Program Coordinator plays a key role in developing and coordinating PRO program operations from candidate intake, selection and assessment. The Program Coordinator will work closely with internal departments and external stakeholders to set timelines and budgets, plan meetings and operationalize the program. The Program Coordinator may also provide coordination support to other priority programs from time to time at the discretion of the Manager and Director.

Key Accountabilities  

Program Coordination 

Oversees the successful administration of clinical field assessments, including site recruitment, liaising with assessors/candidates, and overall program delivery.

Coordinates meetings with subject matter experts, key collaborators and project committees, developing materials and organizing all meeting logistics

Works with internal stakeholders including the Technology Coordinator, Operations Coordinator, Events Coordinator and others to coordinate successful programming

Acts as a key contact for any issues pertaining to the Practice Ready Ontario Clinical Field Assessment, Candidate Orientation and Multiple Mini Interviews

Updates the Manager regularly on any issues that may affect program timelines and candidate or assessor experience 

Program Development 

Collaborates with subject matter experts, consultants, assessors, clinic /hospital administrators, HR departments, casual staff and others to plan and execute project activities

Works to draft and coordinate policies, standard operating procedures, and process documents

Regularly reviews current processes with an eye to improving the efficiency and quality of current practices

Research’s solutions that could better operationalize current processes  

Liaises with internal departments and external vendors as needed  

Pulls reports to evaluate and determine progress and success of program and participants

Makes suggestions on how to better support the organization’s objectives based on the feedback received from stakeholders

Supports User Acceptance Testing (UAT) for the PRO IT portal 

Reporting and Documentation  

Tracks candidate program progress using Touchstone Institute’s custom registration portal and Clinical Field Assessment software

Communicates with applicants regarding their application and assessment status

Communicates with assessors regarding clinical field assessment planning and delivery  

Works with Manager and Director to draft and coordinate necessary reporting for clients, funders, and other internal and external stakeholders

Inputs all post-program information to internal databases for reporting purposes

Provides input and maintains program policies as required

Position Requirements  

Advanced knowledge of Microsoft Office Suite  

Knowledge of Project Management principles and tools 

Knowledge of and experience with Learning Management Systems an asset  

Project coordination skills to lead, develop, plan, implement, and evaluate projects 

Demonstrates high level of customer service – responds using timely, respectful, and culturally sensitive communication to stakeholders, ensuring a positive and professional experience throughout the Practice Ready Ontario program

Strong oral communication skills – speaks clearly and persuasively in positive or negative situations, listens and gets clarification if needed, responds well to stakeholder inquiries 

Advanced written communication skills – writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet the needs of various audiences, presents numerical data effectively 

Well-developed critical thinking skills to identify key issues and propose solutions 

Self-directed with the ability to independently prioritize tasks and set goals 

Demonstrated ability to process multiple types of information, perform multiple tasks simultaneously, and prioritize 

Exhibits objectivity and openness to others’ views – welcomes feedback, contributes to a positive working environment, supports the organizations efforts to succeed 

Qualifications   

Bilingualism (English and French) is a required qualification for this role.

University degree or college diploma in education, health sciences or a related field 

Minimum 2-3 years’ experience in a project coordination role 

Experience working with healthcare organizations is an asset

What We Offer

A hybrid, collaborative, and team-oriented work environment

Comprehensive health and dental benefits

3 weeks’ vacation to start (pro-rated), plus additional personal days (pro-rated)

Extended office closure during the holidays

Staff appreciation events

Notes for Candidates

This is an existing vacancy within the organization

This is a contractual role of 12 months

Touchstone Institute does not use artificial intelligence (AI) tools as part of the applicant screening process. Applications will be reviewed by members of our recruitment and hiring teams to ensure a fair and thorough assessment.

The salary range considers many factors including, but not limited to experience, education, and training, etc. It is not typical for the salary to be offered near the top of the range, it is dependent on numerous factors. 

Touchstone Institute is dedicated to employment equity and fostering a diverse work environment. We encourage applications from Indigenous Peoples, racialized persons, persons with disabilities, and other equity-seeking groups. We believe that a diverse team is essential to understanding and serving the evolving needs of the healthcare sector. 

We follow a hybrid work model with two designated in-office days: Tuesdays and Wednesdays.
Successful candidates must be available to work on-site during these days at 145 Wellington St W Suite 600, Toronto, ON M5J 1H8 with or without accommodation. 

All applications should be submitted through our application tracking system via Bamboo at: https://tsin.bamboohr.com/careers/105 

Touchstone Institute is an equal-opportunity employer that is committed to fostering a diverse work environment and exercises accessible employment practices. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA) and Touchstone Institute’s policies, a request for accommodation will be accepted in all aspects of our hiring process.  If you anticipate needing any type of accommodation during the recruitment process, please email [email protected] in advance of your appointment.