Bilingual Peer Services Coordinator

Job Description

Job Title:             Bilingual Peer Services Coordinator

Job Status:          Regular Full Time, Salaried

FLSA:                    Exempt

Reports to:         Manager

Job Summary/Purpose:

The Program Coordinator is responsible for overseeing the planning, execution, and successful completion of assigned program initiatives in alignment with organizational goals, timelines, and quality standards. This position requires the regular exercise of independent judgment and discretion in matters related to project implementation, resource allocation, and problem-solving. This role is also responsible for supervising program staff, providing coaching and performance evaluations based on established metrics, and fostering a collaborative, mission-driven team environment.

This role supports the Behavioral Health Department, which is an essential outpatient clinic delivering culturally responsive prevention, treatment, and holistic services to underserved and underrepresented communities. We provide a wide range of support, including community education and outreach, individual, couples, family, and group therapy, case management, peer and youth services, and holistic healing practices. Our commitment is to ensure equitable access to behavioral health care so that every community member can thrive.

Job Duties and Key Responsibilities:

Oversee the planning, execution, and completion of assigned program projects to ensure alignment with organizational goals, timelines, and quality standards

Exercise independent judgment in decision-making related to project implementation, resource allocation, and issue resolution

Ensure accurate and timely documentation of programmatic activities, client interactions, services delivered, and measurable outcomes in compliance with regulatory and organizational requirements

Provide coaching, feedback, and development plans to promote staff growth and accountability

Collaborate with the Program Director to prepare comprehensive reports for funders, executive leadership, board members, and other stakeholders

Assist with compiling data and narrative components for grant reporting, ensuring accuracy and alignment with funder expectations

Identify areas for process improvement and recommend strategies to enhance program effectiveness

Evaluate and manage individual staff performance based upon established programmatic metrics and policies and procedures

Participate in program planning sessions and contribute to long-term goals and objectives

Deliver direct client services on an as-needed basis to support program goals, address high-need cases, or maintain alignment with funder requirements

Foster a positive and mission driven team environment

All members of the SDLR workforce are expected to support the agency’s community outreach, civic engagement, and recruitment efforts

Support the agency’s fundraising objectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agency ambassadorship, and informational outreach, and public speaking

Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities

Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public

Other duties as assigned

Required Education, experience and Credentialing:

High School Diploma or equivalent

Required Skills:

Two years of experience providing peer services to individuals in recovery

Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and un- and underserved communities

Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public

Proficient bilingual Spanish/English oral and written language skills required

Cultural relevance and/or sensitivity to populations served

Computer literate, strong organizational skills, detail-oriented

Ability to be flexible with work hours to include evenings and weekends

Key Competencies:

COACHING & DEVELOPING OTHERS – Providing feedback, instruction, and development guidance to help others excel in their current or future job responsibilities, planning and supporting the development of individual skills and abilities.

COMPELLING COMMUNICATION - Clearly and succinctly conveying information and ideas to individuals and groups; communicating in a focused and compelling way that captures and holds others’ attention.

COURAGE – Proactively confronting difficult issues, making valiant choices, and taking bold action in the face of opposition or fear.

EMOTIONAL INTELLIGENCE – Establishing and sustaining trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior in the context of the political environment; leveraging insights to effectively manage one’s own responses and reactions.

EMPOWERMENT & DELEGATION - Sharing authority and responsibilities with others to move decision making and accountability downward through the organization, enable individuals to stretch their capabilities, and accomplish the business unit’s strategic priorities.

PASSION FOR RESULTS – Driving high standards for individual, team, and organizational accomplishment; tenaciously working to meet or exceed challenging goals; deriving satisfaction from goal achievement and continuous improvement.

COMPLEXITY – Work assignment is unstructured, and leader is responsible for establishing and directing the vision and objectives of the operation, Duties performed include operational and organizational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is strategic in nature.

SUPERVISION - Responsible and accountable for driving strategy and achieving results for operation. Work is reviewed for the attainment of strategic goals, overall service delivery, compliance, and fiscal accountability.

Working Environment and Physical Requirements

While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate computer, telephone, and a variety of office equipment.

Occasionally may need to reach, stoop or kneel.

Specific vision abilities required by this job include close vision requirements due to computer work.

ADA accessible; Active Safety Committee.

Ability to perform basic office duties.

Benefits:

An eager, thriving organization committed to serving with excellence.

SDLR supports Fair Chance hiring and employment practices.

Generous benefit package including Health, FSA, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, Employee Assistance Program, and Paid Time Off,401K, etc.

Inclusion and Diversity: 

Servicios de la Raza is an Equal Employment Opportunity Employer. We are a non-profit organization where diverse backgrounds, experiences and viewpoints are valued. Servicios de la Raza does not make hiring or employment decisions based on race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state, or federal laws.