Bilingual Patient Success Associate- Call Center (Part-Time – English/Spanish)

Join Luna’s Patient Success Team and help deliver exceptional care experiences to our patients. As a Bilingual (English/Spanish) Part-Time Patient Success Team Member, you’ll support patients with scheduling, communication, and care coordination—ensuring every interaction reflects Luna’s commitment to compassionate, high-quality service.
This is an ideal opportunity for someone who is empathetic, organized, fluent in both English and Spanish, and looking for a remote, part-time role in a mission-driven healthcare organization.

Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV
AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI

How you will have an impact:
• Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.
• Provide patient support for scheduling, reschedules, and cancellations.
• Process medical record requests accurately and efficiently.
• Manage care plan adjustments, including transfers or patient loss coordination.
• Navigate multiple systems to update records and communication preferences.
• Collaborate with therapists and internal teams to resolve patient escalations.
• Deliver clear, empathetic communication and excellent service.
• Use ticketing tools to escalate complex issues appropriately.
• Maintain compliance, accuracy, and detailed documentation in all interactions.

What Luna can offer you:
• Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
• A fun collaborative and supportive work environment with a fast-growing, innovative company.
• Realistic growth opportunities

• Available Shifts

• Monday–Friday,
• 2:00 PM – 6:00 PM PST
• 4:00 PM – 8:00 PM CST
• 5:00 PM – 9:00 PM EST
• Saturday–Wednesday,
• 7:30 AM – 11:30 AM PST
• 9:30 AM – 1:30 PM CST
• 10:30 AM – 2:30 PM EST

What you can offer Luna:
• Fluency in English and Spanish (required).
• High school diploma or equivalent.
• 0–1 year of experience in customer service, healthcare, or administrative roles (healthcare experience preferred).
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational ability.
• Comfort working in a fast-paced, metrics-driven remote environment.
• Previous experience with high volume call handling.
• Empathetic, reliable, and team-oriented mindset.
• Availability to work part-time, consistently within assigned hours.