Bilingual Patient Scheduling Coordinator (Spanish-English)

Job Title: Bilingual Patient Scheduling Coordinator (Behavioral Health)

Position type: Full-Time

Work hours: 9:00 AM to 6:00 PM Eastern Daylight Time

Work days: Monday to Friday

Salary: $6 - $7 per hour, depending on experience

Job code: DO-RH

Workplace: Remote

Preferred Candidate Location: Philippines, Mexico, Honduras, Colombia, any other LATAM country

About Our Client

Our client is a U.S.-based healthcare practice committed to providing compassionate, patient-centered care in an environment that is inclusive, respectful, and welcoming to people of all backgrounds. They value diversity, equity, and inclusion—not only in patient care, but also in how they build and support their remote team. Team members are encouraged to bring their full selves to work and are treated with professionalism, respect, and trust.

They are seeking a Bilingual Patient Scheduling Coordinator to serve as the primary owner of appointment scheduling and patient communication in a fully remote, full-time role. This position plays a vital role in ensuring patients are scheduled accurately, reminded on time, and supported through clear, professional communication.

The role focuses heavily on scheduling via text and email, managing inboxes, coordinating with healthcare professionals, and maintaining accurate patient records. Occasional outbound calls may be required, but the majority of communication is written. You will manage the scheduling workload independently, support telehealth platforms, and help ensure smooth clinical operations.

This opportunity is ideal for someone with experience in medical, behavioral health, psychiatry, or mental health settings who is organized, reliable, detail-oriented, and comfortable taking full ownership of scheduling responsibilities in a remote environment.

Scope of Work / Key Responsibilities:

• Schedule patient appointments accurately and efficiently
• Send appointment reminders and follow-ups
• Manage and update patient records
• Handle patient inquiries and correspondence professionally via email and text
• Coordinate scheduling needs with healthcare professionals
• Manage and support telehealth platforms
• Handle email and text management, including sorting, prioritizing, responding, and sending newsletters when needed
• Schedule appointments primarily via text and email, with occasional outbound calls if required
• Independently manage scheduling workflows as the sole scheduling owner
• Maintain consistency, accuracy, and professionalism in all patient-facing communication

Requirements:
Required Experience & Skills

• Experience in medical, behavioral health, psychiatry, or mental health settings
• Prior experience as a Medical Receptionist or Medical Admin Assistant
• Strong written communication skills for patient-facing email and text scheduling
• Highly organized, reliable, and role-focused
• Ability to work independently with full ownership of scheduling responsibilities
• Experience in appointment setting is a strong plus
• Experience using AthenaHealth, Google Chat, and RingCentral
• Bilingual English/Spanish – highly preferred

Top 3 Priorities for This Role

• Accurate and timely appointment scheduling
• Professional, clear patient communication via text and email
• Reliability and consistency as the sole scheduling owner

Basic requirements

• Must be proficient in speaking and writing English & Spanish very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits:
• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.