Bilingual Patient Scheduler Assistant (Healthcare Experience)

Distro

Bogotá permanent

Posted: April 29, 2026

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Quick Summary

A New Patient Scheduler Assistant will work with families starting their fertility journey by supporting them with patient data in the EMR system, including formularios, historial and enlaces de pago

Required Skills

Bilingual Patient Care Scheduling Healthcare Experience EMR Systems Communication Skills Attention to Detail Empathy

Job Description

Oferta Laboral: New Patient Scheduler Assistant

Ubicación: Bogotá, Medellín, Cali, Barranquilla, Bucaramanga Modalidad: Presencial Horario: Lunes a viernes de 9:00 a.m. a 6:00 p.m.

¿Qué harás?

Como New Patient Scheduler Assistant, serás el primer punto de contacto para familias que inician su proceso de fertilidad. Tu misión será acompañarlos con empatía y profesionalismo, asegurando que sus datos estén completos en el sistema médico electrónico (EMR), gestionando formularios, historial médico y enlaces de pago.

Tus principales responsabilidades incluyen:

• Revisar portales de pacientes y realizar llamadas de seguimiento.

• Asegurar la correcta recopilación de historial médico, consentimientos y pagos.

• Enviar enlaces de pago y dar soporte en el proceso.

• Actualizar información demográfica y de seguros en el EMR.

• Colaborar con el equipo interno y prácticas externas para garantizar precisión en los datos.

• Participar en iniciativas de mejora continua.

Lo que buscamos:

• Experiencia: mínimo 2 años en servicio al cliente en campañas de salud.

• Plus: experiencia directa en agendamiento de citas médicas.

• Idiomas: inglés avanzado (B2+-C1), con fluidez y empatía para comunicarse con familias en procesos sensibles.

• Actitud: vocación de servicio, atención al detalle y compromiso con la excelencia.

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