Bilingual Partner Success Associate - BUMP Group

BUMP provides secure charitable lottery and fundraising platform solutions to most recognizable professional sports foundations and well-known and distinguished not-for-profits across North America. 

Our Vision is to be the world's leader in fundraising solutions helping our partners significantly change people's lives and communities for the better. Our Mission is to be the most valued partner to charities and not-for-profits, providing fundraising products, services, and creativity, with the goal to maximize charitable revenue.

Our 7 Core Principles shape and guide our corporate behaviours and underpin the sense of community you will experience at BUMP. We pride ourselves on fostering a supportive and collaborative work environment, where employees are valued for their contributions and encouraged to grow professionally.

At BUMP we seek long-term relationships with our employees and recognize and reward them with a competitive total compensation package that includes:

• An industry-leading defined contribution pension plan with company matching contributions (up to 5%) and payment of service fees;
• Best-in-class health, medical, and life insurance benefits;
• Access to virtual and telehealth services and apps; and
• Very progressive fertility, adoption, and surrogacy benefits to support all definitions of family.

 

Internal Job Title: Bilingual Partner Success Associate

Job Type: Permanent, Full-Time

Job Location: Ottawa, ON

Work Model: Hybrid 

Job Status: Existing Vacancy

Position Summary 

As a Bilingual Partner Success Associate at BUMP, you will be responsible for supporting accounts assigned through the Partner Success Contact Centre (PSCC). In this position you will nurture and enhance existing partnerships and support the development of new accounts.

Core Responsibilities

• Become a Subject Matter Expert (SME) on BUMP’s Digital Raffle Solution.
• Develop knowledge of provincial and state raffle regulations.
• Communicate and track partner requirements with internal and external stakeholders (e.g., Software Development, Quality Assurance, Marketing Teams, Marketing Agencies, eCommerce and Credit Card Processing Providers).
• Successfully onboard new charitable partners:• Assist with regulatory licensing process and registration when requested.
• Assist with eCommerce storefront design with partner’s creative department and BUMP’s marketing team.
• Execute BUMP’s training program to ensure the partner uses the raffle platform as efficiently and effectively as possible.
• Product support for online and in-venue digital raffles.

• Build strong and trusted relationships with BUMP’s charitable partners.
• Assist with incident management follow-up with internal stakeholders and the client.
• Help manage equipment inventory, including shipping to and from customer sites.
• Various other duties and responsibilities.

Fundamental Requirements

• Legally eligible to work in Canada
• Fluent in English and French (speak, read, write)
• Able to travel approx. 1-2 days/month on average

Minimum Qualifications

• College diploma in business, marketing or related field
• Proficiency in Microsoft O365 (Outlook, Teams, Word, Excel, PowerPoint, SharePoint)
• 1+ year of experience in a customer service or sales position

Preferred Qualifications

• Bachelor’s degree in business administration, marketing or related field
• Familiarity with ecommerce platforms

Equal Opportunity Statement

Our organization is committed to employment equity and diversity in the workplace. We actively encourage applications from women, Indigenous Peoples, persons with disabilities, members of visible minorities, and LGBTQ2+ individuals.

We are dedicated to removing barriers and fostering an inclusive workplace that reflects society and we are committed to providing an accessible and inclusive recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

If you require accommodation at any stage of the hiring process, please contact us at [email protected] so that appropriate arrangements can be made.

AI Use in Recruitment Statement

As part of our commitment to transparency and fairness in hiring, we disclose that artificial intelligence (AI) tools may be used at certain stages of our recruitment process. These tools assist in tasks such as resume screening, candidate matching, and interview scheduling. All AI-assisted decisions are subject to human oversight to ensure fairness, accuracy, and compliance with applicable laws.

We are committed to the responsible, transparent, and accountable use of AI, in alignment with Ontario’s Responsible Use of Artificial Intelligence Directive and the requirements under the Working for Workers Four Act. This includes taking steps to mitigate bias, protect candidate privacy, and ensure that AI does not unfairly influence hiring outcomes.

If you have questions or concerns about how AI is used in our hiring process, please contact us at [email protected] .