Bilingual Lead Care Manager

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

POSITION SUMMARY

The Lead Care Manager (LCM) is responsible for case management of members and their families in obtaining and understanding services and programs available through the Enhanced Care Management (ECM) program. The LCM is tasked with improving health and overall well-being through our services. The ideal LCM is an energetic self-starter who can collaboratively and cross-functionally work in a team environment and with external representatives.

WHERE YOU’LL WORK

This position is hybrid. Work from home while servicing members in the Santa Clara County region; 30% of duties will be performed remotely, 70% of duties will involve traveling to conduct in-person member visits. You will have full control over your schedule when meeting members. Lead Care Managers are required to travel to their members within their designated areas. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm. 

WHAT YOU’LL DO

The LCM is responsible for an assigned caseload of adult and pediatric members

Conduct comprehensive assessments to determine the physical, emotional, and social needs of members

Develop individualized care plans based on assessment findings, considering medical history, preferences, and specific needs

Tailor care plans to individual needs and goals

Coordinate and facilitate communication between healthcare providers, social workers, therapists, and other members of the care team to ensure a comprehensive and integrated approach to care

Collaborate with Medical Doctors, Clinical Consultants, Housing Navigators and Leaders to make recommendations tailored to member needs

Monitor the progress of members and update care plans as needed per policy and compliance requirements

Ensure prescribed treatments and interventions are being followed and communicate to PCP and specialty care providers any significant changes to member concerns along with any updates on member status

Provide positive member client service experience through multiple support channels including telephone and in-person

Maintain accurate and up-to-date records of assessments, care plans, and interactions with members Ensure compliance with relevant regulations and standards

Complete all required documentation accurately, in a timely manner and in accordance with company standards

Provide leaders with case progress periodically/required basis

Advocate for patients or clients, helping them navigate the healthcare system, understand their treatment options, and access the services they require

Provide education to members and their families on health-related topics, treatment options, and self-care strategies

Identify and connect members with appropriate community resources, support services, and programs to address their needs, such as housing assistance, financial aid, or counseling services

Plan and coordinate the discharge process for members leaving hospitals or long-term care facilities, ensuring a smooth transition to home or another care setting

Participate in training new employees

Perform other duties as assigned or required per departmental policy

WHO YOU ARE

Fluent in English (written and verbal), Bilingual in Spanish 

Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner

Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation

Ability to identify problems and use logic and related information to develop and implement solutions

Excellent organizational skills and attention to detail

Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Ability to communicate clearly in-person, by phone, and electronically

Frequent use of computers, keyboard, and handheld/mobile devices

Competent with computers, email, virtual platforms, and Microsoft Office based programs

Ability to type for extended periods

Must be able to remain in a stationary position

Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Must be able to move around the office and/or travel throughout community

Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions

Ability to climb stairs or navigate uneven terrain in community and home environments

Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)

Ability to bend, reach, and conduct in-person visits in non-traditional environments

Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Ability to maintain professionalism and safety in diverse environments

WHAT YOU’LL NEED

Associate degree and 2+ years of healthcare or care coordination experience

Current and valid Driver’s License

Proof of auto insurance

Current BLS certification from the American Heart Association upon start date

Distraction-free home workspace with a secure internet connection

WHAT YOU’LL ENJOY

Make an impact: an organization who cares about its employees, communities, and the future of healthcare

Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself

Growth: opportunities to develop and grow your career with us

Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business

Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy

Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model

Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan

Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare

Flexible Spending, Health Savings & Dependent Care Accounts

Life/AD&D insurance funded 100% by Titanium Healthcare

Supplemental Short-Term Disability

Employee Assistance Programs

Protect your pet(s) with Pet Insurance

401(k) plan 

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.