Bilingual Healthcare Customer Service Specialist (Records & Billing) (Remote)

Distro

San Juan, Metromanila Remote permanent

Posted: March 11, 2026

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Quick Summary

We are seeking a detail-oriented Medical Bills & Records Clerk to support our healthcare operations by requesting, tracking, reviewing, and organizing medical records and billing statements from providers.

Required Skills

Bilingual Customer Service HIPAA Compliance Records Management Billing Processes Communication Skills Follow-up Documentation Management HIPAA Regulations Confidentiality

Job Description

About the Role
We are seeking a detail‑oriented Medical Bills & Records Clerk to support our healthcare operations by requesting, tracking, reviewing, and organizing medical records and billing statements from providers. This is a junior administrative role ideal for candidates with experience in healthcare customer service, strong follow‑up skills, and excellent English communication abilities.
Key Responsibilities
Request medical records and billing statements from healthcare providers. Conduct continuous follow-ups via phone, email, and provider portals. Prepare and submit requests in compliance with HIPAA regulations. Log all request dates, follow-ups, and documents received in the system. Review incoming records for completeness, accuracy, and proper formatting. Upload all documentation into the practice management system. Maintain strict confidentiality and adhere to HIPAA standards.

#SolvoGlobal
#LI-PROMOTED
#LI-Remote

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