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Bilingual Dispatcher

ManitoulinGroupOfCompanies

Gore Bay, ON, Canada permanent

Posted: July 21, 2025

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Quick Summary

A bilingual dispatcher is responsible for handling customer inquiries and resolving issues with driver requirements, working with terminal dock staff and managers to plan trips and determine the most efficient routes.

Job Description

For 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get there .

• Consistently answering the phone and dealing with driver requirements - hook up information, departure times, delay information and other concerns as required.
• working with terminal dock staff and managers to plan trips, determine the most efficient and cost effective freight movement 
• Must be able to work shift work and in a fast paced environment.
• Required to book hotel rooms for drivers and issue PO's for the room.
• Bill shipments in the system as well as know when to manifest them or strip them from a trailers manifest in the AS400. 
• Work with multiple shared spread sheets in Google and keep all data current.
• Track shipments for customers calling in after hours when Customer Service is closed. 
• Many other duties as advised or required.
• Shift work - Modified 4 on 4 off rotation
• This is a French - English Bilingual position.

• Must be computer literate and mathematically inclined.
• Must be detail oriented and able to prioritize multiple tasks at any given time. 
• Able to work under pressure and spend a majority of your shift on the phone dealing with drivers, Terminal personal, as well as internal and external customers.
• Some understanding of the Dangerous Goods laws, as well as the hours of service legislation would be an asset.
• An understanding of the Manitoulin network and the equipment we operate would be an asset.
• Training will be provided as required.

• Salary will be determined on experience
• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement

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