Bilingual Customer Support Analyst (French & English)

At Camis, our Customer Support Analysts are trusted problem-solvers and the friendly voice our clients and customers rely on. We’re looking for a Bilingual Customer Support Analyst (French & English) who enjoys helping people, tackling complex questions, and delivering thoughtful, high‑quality support.  In this role, you’ll focus on delivering exceptional customer service in a friendly, courteous, and professional way—no matter the situation.

What you'll be doing day-to-day:

Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues.

Helping customers and agents navigate billing and policy questions with clarity and care.

Providing basic software troubleshooting for customer service agents.

Helping resolve complex customer concerns while ensuring a positive experience

Completing special projects as per the requirements of Camis clientele.

Stepping in to support escalated or complex customer concerns with empathy and professionalism.

What you will bring to the role:

Exceptional customer service skills.

Professional oral and written language skills in both French and English.

The ability to stay calm, thoughtful, and solution‑focused—especially during challenging conversations.

A dependable approach to your work and a strong sense of responsibility toward your team.

Previous experience utilizing online resources.

Troubleshooting and problem-solving skills.

Willingness to take initiative.

Ability to multitask.

The Details:

Work Location:

In‑office, hybrid, or fully remote

Start Date:

Monday, March 2, 2026

Training Schedule:

Formal Training: March 2–6, Monday–Friday, 9:00 a.m.–5:00 p.m. ET

Hands‑On Training with the CSA Team: March 9–13, Monday–Friday, 9:00 a.m.–5:00 p.m. ET (with flexibility)

Hours & Availability:

20–30 hours per week after training

Full‑time hours available during peak season

Open / flexible availability required

Hours of operation: 7:00 a.m.–10:00 p.m. ET, seven days a week

End of Contract Date:

September 6, 2026

Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.