Bilingual Customer Service Representative - Spanish/English (Remote/Hybrid)

WHO WE ARE

MySigrid is a Remote Staffing Solutions provider powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and on target. We aim to democratize executive support access and create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed.

YOUR ROLE AS A BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

We are looking for a passionate, customer-focused, and bilingual Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with order placements, addressing concerns, and ensuring a memorable experience with every interaction. Fluency in both English and Spanish is required to cater to our diverse customer base.

Key Responsibilities:

• Order Taking: Accurately take customer orders over the phone, in-person, or via online platforms, ensuring all details are captured correctly.
• Customer Inquiries: Respond to customer questions regarding menu items, ingredients, promotions, and other services. Ensure customers have all the necessary information to make informed decisions.
• Concerns Resolution: Address and resolve customer concerns or complaints in a professional, timely, and empathetic manner. Offer suitable solutions and escalate when necessary.
• Multilingual Support: Provide excellent customer service in both English and Spanish, ensuring clear and efficient communication with all customers.
• Maintain Order Accuracy: Verify that orders are correct before processing to ensure customers receive their food as expected.
• Payment Processing: Process customer payments accurately, using the point of sale (POS) system. Handle cash, credit, or mobile payments efficiently.
• Promotions & Upselling: Promote menu items, new products, and promotions to customers, while maintaining a focus on meeting their needs.
• Customer Feedback: Gather and document customer feedback to help improve the overall customer experience.
• Collaborate with Team: Work closely with kitchen staff and other team members to ensure orders are prepared and delivered in a timely and accurate manner.
• Maintain Cleanliness: Ensure a clean, safe, and organized environment for both customers and staff.

Requirements:
• Fluency in English and Spanish (both written and verbal) is a must.
• Previous experience in customer service or a similar role is preferred, especially in a restaurant or food service environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with the ability to resolve customer concerns professionally.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to multitask and prioritize efficiently.
• Positive, friendly, and customer-focused attitude.

Key Competencies

• Self-motivated and able to work independently
• Excellent time management and organizational skills

Benefits:
At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• A collaborative and supportive work environment that values creativity and initiative.
• A fast-paced, high-energy atmosphere where your expertise will directly contribute to business growth.

• Competitive salary package.
• Paid Time-Offs.
• HMO Package for the employee and two legal dependents.
• Reimbursable internet charges.
• Comprehensive training and continuous learning advantages.
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes.
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the company's growth.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, emphasizing our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination.

Co-Working days

MySigrid has co-working offices in BGC, Ortigas, and Makati where the whole team meets at least once a month at a minimum.