Bilingual Customer Service Rep (French and English)

ManitoulinGroupOfCompanies

Gore Bay, ON, Canada Remote permanent

Posted: April 9, 2026

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Quick Summary

Customer service representative for Manitoulin Transport, assisting with customer inquiries, scheduling, and coordinating pick-ups. Key skills include excellent communication skills, strong problem-solving abilities, and attention to detail.

Required Skills

Bilingual Customer Service Communication Problem Solving Teamwork Reliability Remote Work Time Management

Job Description

For 60 years, Manitoulin Transport has been providing comprehensive transportation and logistics solutions for clients across North America. Our success lies in our innovation and safety, and our dedication to reliable, on-time delivery. So, if you know where you’re headed, we have the training and career development to help you get there.

• Assisting customers with all their inquiries via phone/email/chat (ie. tracing/tracking requests, etc.)
• Scheduling & confirming pick up's
• Follow up on interline requested pick up's
• Co-ordinating with other departments/terminals to ensure customers' requirements are being met
• Assisting sales
• This is a remote position reporting to the Head Office in Gore Bay
• This is a Monday-Friday Shift from 9:30 AM to 6:00 PM

• Must be bilingual (Able to speak and write fluently in both English and French)

• Professional writing & phone skills

• Ability to problem solve

• Ability to work as a team & individually

• Excellent communication

• Reliable

This is a remote position: Candidates can work from home. All training and equipment will be provided, however candidates must provide their own internet.

As a member of the Customer Service Team, you are also eligible for the following benefits:

• Profit Sharing

• Benefits (including health and dental)

• Opportunities for growth and advancement

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