Bilingual Case Manager (Bilingual Spanish/English

Founded in 1967, Central City Hospitality House is a progressive, community-based organization located in San Francisco’s Tenderloin neighborhood that provides opportunities and resources for personal growth and self-determination to homeless people and neighborhood residents. Our mission is to build community strength by advocating policies and rendering services that foster self-sufficiency and cultural enrichment. We use a peer-based approach and encourage participation from our constituents on various levels of decision-making and service-delivery. A l programs provide a range of individual support, community resources, and employment and housing opportunities to help residents rebuild their lives, celebrate creativity, achieve stability, and strengthen community connection.

Hospitality House has six integrated programs at five locations in our core neighborhoods. The Tenderloin Self-Help Center and Sixth Street Self-Help Center are two behavioral health-based community centers that provide emergency and support services, benefits advocacy, housing referrals and access to individual therapy using a low-threshold, peer-based, self-help model. Together, these centers reach thousands of community residents every year. The Shelter Program is a small men’s dormitory that provides basic emergency shelter as well as one-on-one case management. The Community Arts Program is the City’s only free fine arts studio for low-income artists offering ski ls workshops for artists to hone their talents, open studio hours, ceramics, silk-screening, and other classes, with ga lery & exhibition space for artists to se l their work– and keep 100% of the proceeds. The Community Building Program includes weekly support groups, volunteer opportunities, civic engagement activities, and the Healing, Organizing & Leadership Development Program, featuring trauma-informed healing and activism for community residents. The Employment Program offers job readiness and barrier removal services, job training resources, and vocational assessment, and job fairs and placement assistance through two neighborhood-based resource centers.

Under the supervision of the Program Manager, and in conjunction with the Case Management Team, the Case Manager wil provide crisis counseling and case management to adults, particularly those with significant mental health issues, to support them in transitioning from homelessness to into a more stable living situation. The Case Manager will act as an access point for residents into the broader spectrum of substance abuse treatment, medical, and community mental health systems in San Francisco. The Case Manager wil work with participants on developing various life ski ls that are necessary for successful housing retention once they move into housing, including money management, budgeting, housekeeping, and other ski ls. The Case Manager wi l provide housing retention support, which includes managing a housing assistance fund; facilitating groups, workshops and socialization activities; and conducting regular case management sessions at the office or in clients’ hotel rooms, as appropriate.

• Bilingual Spanish/English required.
• 3years’ experience working with people experiencing poverty, homelessness, mental health issues, active drug use and/or other related issues OR a BA/BS in Social Work, Psychology, Counseling or related field plus two years’ recent experience in case management with specific expertise in working with people who have mental health and/or substance use issues.
• Previous personal experience with poverty, homelessness, mental illness and/or substance use issues strongly preferred.
• Must have previous experience with client-centered case management, including creating and implementing case plans and linking individuals to various housing and treatment programs in the San Francisco Bay Area.
• Must be able to engage successfully and work patiently with individuals who have multiple barriers to stability and have difficulty engaging with service providers. Must be willing and able to develop effective relationships following harm reduction principles.
• Must have the ability to work professionally and ethically in a team setting, including the ability to maintain confidentiality, stay focused on participants’ case plans, and follow through on commitments in a timely and efficient manner.
• Must be able to comply with and manage caseload requirements for City & County data collection and management systems.
• Must have excellent interpersonal communication and listening ski ls.
• Must have good writing skills, and documentation skills.
• Willingness to learn coaching and motivational interviewing.
• Commitment to social justice and personal & professional development.

Hospitality House is an equal opportunity employer. We enthusiastica ly accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, gender, sexual orientation, gender identity, national origin, religion, marital status, medical condition as defined under State law, disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state, and/or local laws and ordinances. Pursuant to the San Francisco Fair Chance Ordinance, we wi l consider for employment qualified applicants with arrest and conviction records