Bilingual Care Coordinator

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

POSITION SUMMARY

The Care Coordinator is responsible for scheduling, organizing and managing all aspects of member healthcare maintenance and treatment. Duties include helping patients complete paperwork, communicating with a healthcare team about a patient’s treatment plan and educating patients about resources and options for managing their health.

WHERE YOU’LL WORK

This position is hybrid. You will work from home and service members in assigned King County region. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.

WHAT YOU’LL DO

Review and interview potential members to verify eligibility for enrollment in the Health Homes Program (HHP)

Complete referral process when necessary

Orient and educate members and their families by meeting with them to explain the role of the Care Coordinator

Initiate a care plan and provide educational information related to treatments, procedures, medications, and continuing care requirements in coordination with healthcare providers

Work with healthcare professionals, community and social support services, and other company employees

Document evidence of care in the member’s record in a concise and timely manner using the EHR system 

Routinely check in or schedule appointments with assigned members

Maintain documentation of all member encounters to complete established reporting requirements

Communicate with providers and care team regarding member progress and care needs

Explain and translate information related to the member’s care to and on behalf of the member, when necessary

Identify and follow up on all referrals made to assure continuity of care and that member/family needs have been met

Reassess care plans to ensure effectiveness in achieving desired outcomes for members and their family

Address member questions and process member requests in a timely manner

Investigate and direct member inquiries or complaints to appropriate staff members, including follow ups to ensure satisfactory resolution

Follow established policies to enroll and disenroll members

Maintain knowledge of community services and resources available to members including housing resources, financial/income assistance, transportation assistance and food assistance

Follow established protocol around patients experiencing pain, safety concerns and/or mental health concerns and creates safety plans, if necessary

Recognize signs of child and elder abuse and report appropriately to Child/Adult Protective Services

Understand and abide by all departmental and companywide policies and procedures

Comply with all safety and injury prevention policies and regulations

Perform other duties as assigned or required

WHO YOU ARE

Fluent in English (written and verbal), Bilingual in Spanish

Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner

Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation

Ability to identify problems and use logic and related information to develop and implement solutions

Excellent organizational skills and attention to detail

Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Ability to communicate clearly in-person, by phone, and electronically

Frequent use of computers, keyboard, and handheld/mobile devices

Competent with computers, email, virtual platforms, and Microsoft Office based programs

Ability to type for extended periods

Must be able to remain in a stationary position

Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Must be able to move around the office and/or travel throughout community

Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions

Ability to climb stairs or navigate uneven terrain in community and home environments

Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)

Ability to bend, reach, and conduct in-person visits in non-traditional environments

Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Ability to maintain professionalism and safety in diverse environments

WHAT YOU’LL NEED

Bachelor’s degree in sociology, social work, public health, physiology, other related field, or an associate degree and minimum 1+ years of experience

Current and valid Driver’s License

Proof of auto insurance

Distraction-free home workspace with a secure internet connection

WHAT YOU’LL ENJOY

Make an impact: an organization who cares about its employees, communities, and the future of healthcare

Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself

Growth: opportunities to develop and grow your career with us

Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business

Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy

Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model

Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan

Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare

Flexible Spending, Health Savings & Dependent Care Accounts

Life/AD&D insurance funded 100% by Titanium Healthcare

Supplemental Short-Term Disability

Employee Assistance Programs

Protect your pet(s) with Pet Insurance

401(k) plan 

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.