Bilingual Call Center Consultant with Experience

Experienced Bilingual (Spanish-English) Full-time Call Center Consultant:

Want to work at one of the Best Places to Work in the DFW? We were just recently recognized by our staff as one of the best places to work in the DFW by The Dallas Business Journal! We are growing our team! 

Join our patient-focused team and take part in performing Lens Replacement, Cataract Surgery, and Laser Vision Correction procedures such as SMILE, LASIK, EVO ICL, and PRK! You’ll have the opportunity to work alongside renowned surgeons in this field. Experience in a Call Center is required.

Do you enjoy working with people? Your best asset is your personality; we love authenticity. Do you want to make a real difference for patients in their everyday lives? Are you looking to work for a company with an awesome, growing culture? No Refractive Surgery experience? No problem; we love to train! 

Concierge sales experience is a plus. This position is Monday through Friday, 8:00 a.m. to 5:00 p.m., with some possible events on occasional weekends or weeknights.  

At ClearSight, we rely on knowledgeable professionals to interact with our valued customers with questions or concerns. We’re seeking a highly skilled phone agent to join our team and manage many inbound and outbound calls, texts, and web leads. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. This person will handle various important supportive tasks, providing answers, insights, instructions, and purchase assistance. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills and be enthusiastic about helping consumers and driving their satisfaction.

Who we are:

ClearSight, a pioneer in the vision correction industry for nearly 30 years, is on a trajectory of growth. Our team, led by passionate surgeons, is committed to helping people achieve clear vision without the need for glasses or contacts. We stand by our promise: '20/20, or it’s free '. ClearSight offers a dynamic work environment with ample opportunities for professional growth, a competitive compensation package, comprehensive benefits including medical/dental/vision/life insurance, 401(k) with company match, and more.

Who you must be

Friendly - we work as a team, so you must play well with others!

Innovative - we cross-train within the team, so you need to be able to learn.

Hard-working - we all want the best for our patients, which takes work!

Confident - we believe in what we do and our team; you should, too! 

Reliable - we depend on each other to be here on time and stay until the jobs are done. 

Spanish Fluent Conversation 

Determined - we bring the leads, but you need the drive. 

Benefits:

Great pay 

Health insurance 

Free LASIK

We pay time off - three weeks of PTO from the start, plus Birthday PTO!

Other Perks - including life insurance, disability, etc.

401K - with company match and quick start.

Proven training infrastructure - no experience needed

Job Description:

Enjoys working with people

Willing to learn and become an expert in vision correction

Must be energetic and able to keep up in a fast-paced environment

Prior Sales experience and Customer Service experience are a plus

Bilingual English & Spanish speaking is a plus

Requires excellent phone and in-person communication skills

Requires good computer and organizational skills 

Involves quick and accurate data entry

Must be able to work in a multi-tasking environment

The position is full-time, five days a week, with occasional weekend or weeknight events

Must be available: 8:00 am to 5:30 pm, Monday through Friday, some Saturdays

Objectives of this role

Handle a large volume of inbound and outbound calls, texts, and web leads promptly.

Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary.

Identify customer needs, research issues, resolve complaints, and provide solutions

Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team.

Recommend improvements for systems and processes to boost organizational efficiency.

Responsibilities

Memorize scripts for products and services and refer to them during calls

Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately

Identify opportunities for driving sales and revenue of the company’s existing product suite and seize opportunities to upsell when appropriate

Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality

Create and maintain a record of daily problems and remedial actions taken using the EHR/CRM database

Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications

High school degree or equivalent

CRM and Technology Fast Learner

Experience working in a call center or customer support role

Strong, active listening and verbal communication skills

Proficiency in problem-solving

Ability to multitask and manage time effectively

Preferred skills and qualifications

Expertise in conflict resolution

Experience in customer sales

Bilingual: Spanish/English Required

 Note: No Calls Please.