Bilingual Behavioral Health Care Manager

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

POSITION SUMMARY

The Behavioral Health Care Manager provides high quality and effective care management to Titanium Healthcare members. The BHCM is responsible for care management: outreach and engagement to members, engaging members in skilled therapeutic interactions to promote health behaviors, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating proper care for members.

WHERE YOU’LL WORK

This position is hybrid. You will work from home and go into the field as needed in the Indio and Low Desert region. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm.

WHAT YOU’LL DO

Support ECM members with behavioral health conditions, with particular attention to ECM members with SMI and/or SUD needs, through brief interventions and behavioral activation strategies

Case manages members with behavioral health needs, majority Tier 1 and Tier 2 members

Responsible for utilizing brief behavioral health therapeutic interventions as necessary to improve the member’s ability to manage their own health

Responsible for brief crisis interventions and warm hand-offs to local crisis resources as needed

Educate members and families about chronic medical and behavioral health conditions to improve health literacy and assists in health promotion

Assist with the coordination of medical and behavioral health access issues with PCP offices, specialists, and ancillary services

Advocate for members to receive the highest quality of care, in a timely manner, within IEHP’s network

Provide effective care management for assigned members, including care coordination, linkage to resources, support in transitions of care, facilitating member self-efficacy and self-management, and all other activities associated with high quality, evidenced-based care management

Engage and collaborate with staff outside the BH department, or with those outside BH discipline, to provide integrated care to assigned members

Responsible for assisting members with care coordination needs

Conduct comprehensive, holistic assessment according to the scope of clinician-both telephonically as well as in person

Aid RN CM in overall review of member Community Health Assessment (CHA) upon completion by another care team member

Works with members to identify health/wellness goals and incorporates these goals into the member’s shared care plan that facilitate communication among members and providers

Participate in inter/transdisciplinary care team meetings to share information, update, and inform care plan

Coordinate with internal and external health partners to support member comprehensive care needs

Responsible for ongoing engagement with members, both in-person and on the phone, in a manner that utilizes evidence-based approaches (such as Motivational Interviewing) that promotes collaboration between the member and his or her medical/behavioral team, as well as to increase the member’s sense of control over their whole health

Engage in proactive, member-centered utilization and quality review of Behavioral Health and Care Management services by members

Understand and abide by all departmental and companywide policies and procedures

Comply with all safety and injury prevention policies and regulations

Perform other duties as assigned or required

WHO YOU ARE

Fluent in English (written and verbal), Bilingual in Spanish 

Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner

Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation

Ability to identify problems and use logic and related information to develop and implement solutions

Excellent organizational skills and attention to detail

Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Ability to communicate clearly in-person, by phone, and electronically

Frequent use of computers, keyboard, and handheld/mobile devices

Competent with computers, email, virtual platforms, and Microsoft Office based programs

Ability to type for extended periods

Must be able to remain in a stationary position

Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Must be able to move around the office and/or travel throughout community

Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions

Ability to climb stairs or navigate uneven terrain in community and home environments

Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)

Ability to bend, reach, and conduct in-person visits in non-traditional environments

Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Ability to maintain professionalism and safety in diverse environments

WHAT YOU’LL NEED

Master’s degree in social work or counseling

Minimum 1-2 years of experience in social service setting, such as case management or community health

Current and valid Driver’s License

Proof of auto insurance

Distraction-free home workspace with a secure internet connection

NICE TO HAVES

Experience using an EHR/EPM preferred; eClinicalWorks (eCW) experience a plus

Care management experience preferred

WHAT YOU’LL ENJOY

Make an impact: an organization who cares about its employees, communities, and the future of healthcare

Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself

Growth: opportunities to develop and grow your career with us

Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business

Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy

Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model

Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan

Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare

Flexible Spending, Health Savings & Dependent Care Accounts

Life/AD&D insurance funded 100% by Titanium Healthcare

Supplemental Short-Term Disability

Employee Assistance Programs

Protect your pet(s) with Pet Insurance

401(k) plan 

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.